Administrative Assistant Customer Service
Resume:
CASSANDRA SMITH
*** ******* **** ***********, ** 30567
************************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Academic Honors Recognition / Honor Roll
Manages time and priorities in multi-task environments
Effective problem solver, able to assess situation and identify solutions
Work as part of a team and maintain a professional and positive environment
Microsoft Office Applications / MS Word MS PowerPoint Typing Speed: 40 WPM
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Administrative Assistant, 2020
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Devry University Business Essentials
January 2025 – September 2025
Chatman Highschool Highschool Diploma, 2015
WORK EXPERIENCE
Ultimate Medical Academy – Pendergrass, GA 04/2019 – 08/2020
Full Time Student
Remained self-directed, motivated, and accountable for personal actions
Came prepared for class and completed assignments on time
Navigated new technology, utilized available resources, and set realistic expectations
Electrolux Home Products – Anderson, SC 09/2017 – 11/2018
Assembly Worker / Machine Operator
Monitored machinery during its operation
Loaded and unloaded the machine and made minor adjustments to the controls
Maintained safe operating environment and worked effectively in a fast-paced environment
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