Customer Service Personal Support

Location:

Posted:

August 08, 2025

Steffani H. Webb

Sherburne, NY 13460

***********@*****.***

OBJECTIVE:

Seeking an administrative, clerical, or secretarial position.

HIGHLIGHTS OF QUALIFICATIONS:

Experienced providing outstanding customer service, administrative, and personal support to various staff and upper management.

Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve project goals.

Energetic self-starter with strong communication skills, work well independently or on a team.

Creative, resourceful, flexible, strong work ethic, able to adapt to changing priorities and maintain a positive attitude.

Experienced with telephone systems, copiers, and other equipment necessary for office operations.

Excellent phone etiquette and communication skills.

Proficient in various types of software programs such as Microsoft Word®, Excel®, and Access®.

PROFESSIONAL EXPERIENCE:

DISPATCHER - REMOTE June, 2007 – July, 2025

CNY Dispatch, Sherburne, NY

Negotiated and set up flatbed truck loads through brokers via the internet and telephone for Hoffman Trucking.

Dispatched load information to drivers using ELD compliant applications.

Generated and filed quarterly fuel and mileage reports via the New York State website.

ACCOUNT CLERK TYPIST October, 2004 – March, 2006

Otsego County Treasurer’s Office, Cooperstown, NY

Processed health insurance benefits for all employees using county specific software and applications.

Processed bills and payments for occupancy tax and solid waste user fees.

Performed tax searches.

Acted as back up for payroll and provided additional support where necessary.

ADMINISTRATIVE/LABORATORY ASSISTANT August, 1990 – April, 2004

Oneida Research Services/Prevalere Life Sciences, Inc., Whitesboro, NY

Generated technical reports for clients in the microelectronic and pharmaceutical industries.

Assisted in creating report templates to ensure good turnaround time and efficiency.

Provided laboratory support in the generation and verification of electronic data.

Responded to customer needs and provided additional support where necessary.

EDUCATION:

Bryant and Stratton Business Institute, Syracuse, NY