QA Tester / IT Support

Aaron Thomas Hearne QA Tester / IT Support

Vass, NC 28394 910-***-**** *****.*.******@*****.*** GitHub

Professional Summary

Aspiring Systems Administrator with hands-on experience supporting servers, managing Linux & Windows servers, and troubleshooting hardware and network issues. Strong foundation in scripting, user account management, and server maintenance through both professional and volunteer-based technical roles. Seeking to contribute to IT operations with a focus on system reliability, performance, and user support.

EDUCATION

Sandhills Community College Fall 2021

Associate of Applied Science: Computer Programming & Development

Certificates Completed: Web Programming, C#

TECHNICAL EXPERIENCE

Junior Software Developer, Classical Conversations Fall 2022 – Spring 2025

Southern Pines, NC

• Developed and maintained a react-based portal enabling clients to manage community activity/resources.

• Collaborated with cross-functional teams to implement intuitive UI components and improve engagement.

• Enhanced platform performance through optimized platform performance and improve the user interface.

IT Administrator & Server Manager, Online Gaming Community (Volunteer) Spring 2020 – Fall 2023

Remote

• Managed Linux and Windows game servers using FTP, SSH (PuTTY), and Remote Desktop tools.

• Scheduled and performed server updates, automated backups, and performance monitoring tasks.

• Administered user roles and permissions via control panels and Discord moderation bots.

• Provided remote technical support to community members, resolving access, hardware, and connection issues.

VOLUNTEER EXPERIENCE

Volunteer, Habitat for Humanity ReStore Spring 2020 – Fall 2020

Aberdeen, NC

• Collaborated in small teams to organize, price, and display donated inventory.

• Assisted customers with item inquiries and checkout to ensure a positive shopping experience.

SKILLS

• Operation Systems: Windows, Linux, Unix

• IT Support: User Account Management, Active Directory, Remote Desktop, Hardware Troubleshooting

• Networking: Basic TCP/IP, DNS, Network Troubleshooting

• Tools: FTP, PuTTY, RDP, Microsoft Office, Git, Multiple Ticketing Systems

• Scripting: Bash, Powershell (learning)

• Communication: Documentation, Team Collaboration, End-User Support

CERTIFICATIONS

CompTIA A+ In progress / expected completion 2025 Spring 2025

RELEVANT COURSEWORK

Database Programming I & II • Internet/Web Fundamentals • C# Programming I & Advanced

Web, Programming, and Database Foundation • SQL Server DB Programming II

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