Customer Service Technical Support
Resume:
James Fultz
Hard worker
Madison, OH *****
**************@*****.***
Looking for a Service Writer/Management position utilizing mechanical and electrical knowledge effectively to increase the
ratio of returning clients.
Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
Technical Support/Customer Service
Intellitronix, Inc - Eastlake, OH
February 2019 to Present
• Test and issue repair order for customer returns
• Handle and manage email and phone calls with customers on technical questions
• Work with production on development issues with installs
• Troubleshoot and repair all types of problems
(I developed all procedures, Databases and the forms used to track customer repairs) Store Manager
Jiffy Lube - Mentor, OH
March 2022 to March 2023
I run day-to-day operations scheduling scheduling appointments managing 7 employees. I order stock and maintain stock levels including oil and all the air filters oil filters. I write estimates for all repairs needed on custom vehicles. I also explain in a manner to the customer so that they can understand why they need the repairs and fell confident that they are getting the best service. Mechanic/Service Management
Cleveland Motorcars
November 2017 to February 2018
• Perform routine and anticipatory maintenance and repair of vehicles and equipment
• Clean and maintain vehicles
• Order parts for vehicles
• Troubleshoot and repair all types of problems
• Ensure all safety systems are in check before performing any procedure Mechanic
Heisley Tire and Brake
August 2017 to November 2017
• Perform routine and anticipatory maintenance and repair of vehicles and equipment
• Clean and maintain vehicles
• Order parts for vehicles
• Troubleshoot and repair all types of problems
• Ensure all safety systems are in check before performing any procedure. Mechanical Shop Manager/Mechanic
Yardmaster - Painesville, OH
January 2016 to August 2017
• Perform routine and anticipatory maintenance and repair of vehicles and equipment
• Clean and maintain vehicles
• Order parts for vehicles
• Troubleshoot and repair all types of problems
• Schedule and maintain history records of all vehicles
• Ensure all safety systems are in check before performing any procedure Shop Manager, Auto Mechanic and Service Writer
Muscle Nation Auto & Fabrication, Inc - Madison, OH September 2008 to September 2016
• Perform routine and anticipatory maintenance and repair of vehicles and equipment
• Clean and maintain vehicles
• Order parts for vehicles
• Troubleshoot and repair all types of problems
• Schedule and maintain history records of all vehicles
• Ensure all safety systems are in check before performing any procedure
• Tear down and rebuild engines
• Build high performance engines
• Machine blocks, cylinder heads, valves
• Check clearance for assembly of the blocks
(I Managed day to day operation and employees)
Education
Some College
Skills
• Over 30 years of experience as an auto Mechanic
• Over 13 years Customer service, intake calls and address customer issues
• Written work orders for customer repairs Understanding of mechanical issues, I am able to relay them to the customers to make sure they understand the current issue or issues that may arise if the issue is not handle properly.
• Highly skilled in troubleshooting and repairing of gas, diesel and alternate fuel vehicles
• Hands on experience in adjusting and replacing engines and other parts within automobiles
• Certified in brakes, engine repair, front end steering and suspension.
• In depth knowledge of principles of internal combustion engines, tools and equipment used
• Proficient in interpreting repair manuals and instruction sheets
• Possess high level of technical and troubleshooting abilities
• Ability to work with advanced tools and equipment
• Able to lift up to 50lbs
• Customer support/Tech support set up and constructed department. Created procedure and return form.
• Help Desk
Contact this candidate