Customer Service Representative

Summary

Efficient, professional customer service associate with [40] years of experience providing exceptional customer service while maintaining a high level of professionalism. Experience

Customer Service Representative 02/2001 - 12/2004 ADT Security Services/Tyco/JCI Rochester, NY Take incoming calls from customers. Troubleshoot alarm issues. Contact and schedule Technicians. Imput all information into the computer. My accomplishment was a World Class Rating. Head Cashier. Open and Close. Customer Service 04/1993 - 12/2003 Eckerd Drugs/CVS Pharmacy Rochester, NY

2nd job. Customer service, Head Cashier. Opened or closed the store. Made sure drawers were balanced and ready for morning shifts. Filled in whenever needed. Manager Eric Kearney Office Manager 12/1997 - 08/2002 H&H Fast Delivery Rochester, NY Redid payroll software. Billing, inputting driver runs. Collections. Dispatch. Customer service. Insurance claims. FBI cleared. Secretary. 01/1983 - 12/1997 Eastman Kodak Rochester, NY Had many jobs inside Kodak. Certification for fork lift. Moved into bench marking two jobs into 1. emulsion runs, and schedules. Moved into Secretarial, managed budgets, expense reports and travel arrangements for 14 engineers. Payroll and time cards. Confidential information. Filing, meeting note taker. Store Manager 02/1982 - 12/1984 Palmart Grocery Rochester, NY gas deliveries, maintain inventory, cashier, customer service. Balance drawers. Worked there until they went out of business.

cashier and bakery 02/1980 - 12/1982 Wegmans Food Markets Rochester, NY 2nd job. Cashier, customer service and bakery.

lens reader 01/1980 - 12/1981 Bausch & Lomb Rochester, NY lens reader. My work always passed inspection.

scheduling, hiring, payroll, deposits, customer service 06/1977 - 11/1979 Ramp Garages Downtown Rochester NY Rochester, NY

Trusted to work alone and fill in for cashiers who didn't show or where late for work. Worked hard to ensure our customers and guards were happy and safe. Trusted with large deposits. waitresses 03/1972 - 10/1976 Donuts Galore Rochester, NY Worked alone, filled donuts and orders for the day. open and closed. Balanced drawers, made night deposits. Skills

Customer service, Communication skills, Time management, Computer literacy, Leadership, Microsoft word, English

Education

secretarial Bishop Kearney 06/1976 Rochester, NY passed!

Kathleen Sweeney Bronson

843-***-**** ******************@*****.*** Lake City, SC 29560

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