Customer Service Quality Control

CHRISTA VON HOENE

*****************@*****.*** 812-***-**** Columbus, IN. 47201

Skills

● General Office Procedure

● Customer Service

● Materials Testing

● Product Inspection

● Audit Coordination

● Non-Destructive Testing

Experience

Royer Corp., Madison, IN. 47250

Quality Control Inspector

03/2022 - 07/2024

● Inspected products for defects and conformance to customer specifications using

precision measuring instruments.

● Monitored production processes to ensure quality standards were met and documented

results of inspections.

● Verified accuracy of product labels, including dates, and lot numbers.

● Assured all material needed for production was available to technician, prior to assigning

work order for set up of machine.

Surface Insurance Agency, Seymour, IN. 47274

P&C Insurance Agent / Customer Service

08/2010 - 04/2014

● Greeted Visitors, determined their needs and directed them to appropriate personnel.

● Obtained information required to provide a valid quote/policy (new or renewal) for

homeowners, auto, or excess policy. Then rated up the quote utilizing agency rating

software, which was generally designed by the insurance carrier.

● All aspects of running the front office; but not limited to answering phone lines, taking

payment and posting payment to insurance carrier website, print and issue documents

as required. Scheduling appointments, prepare reports, and maintaining records.

Von’s Pawn Shop, Columbus, IN. 47201

Office Assistant/Senior Customer Service Representative

06/1997 - 06/2016

● Greeted customers, determined their needs and directed them appropriately.

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