Customer Service Maintenance Technician

WC

WYISHA CHARLES

************@*****.*** 925-***-**** Sacramento, CA 95833

Looking for a growing company.

Client Advocacy

Record maintenance

Documentation Management

Sales experience

Customer service background

Kaiser Permanente Vallejo, CA

Enrollment Specialist

01/2020 - 02/2024

Performed data entry and maintained accurate records of student enrollment information.

Assisted students with completing enrollment documents, such as applications and financial aid forms.

Resolved student inquiries regarding registration and enrollment processes.

Maintained up-to-date knowledge of changes in college policies, procedures, regulations, and fees.

Verified all required documentation prior to enrolling a student in classes. Oakland Housing Authority Oakland, CA

Housing Coordinator

05/2010 - 05/2020

Assisted with the development and implementation of housing policies and procedures.

Organized and maintained accurate records of housing contracts, leases, and rental agreements.

Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.

Provided support to tenants in resolving any issues or concerns regarding their living environment.

Front Desk Office Sacramento, CA

Best Western Sandman

03/2000 - 04/2010

Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Assisted with scheduling appointments for clients and visitors. Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Performed data entry into computer systems to maintain accurate records of customer information.

American River College Sacramento, CA

Some College (No Degree) in Business

Summary

Skills

Experience

Education and Training

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