Customer Service Delivery

Pilar Zepeda

***** * ****** **.

Litchfield Park, AZ 85340

602-***-****

*****@******.***

EXPERIENCE

Olive Garden, Goodyear — Host/Busser

March 2023 - PRESENT

• Collaborated with kitchen staff to accommodate special requests.

• Coordinated waitlist to minimize guest wait times effectively.

• Maintained cleanliness and organization of the host area consistently.

• Communicating guest needs to servers for seamless service delivery.

• Handled guest inquiries and concerns with professionalism and care.

• Provided excellent customer service by anticipating customer needs.

• Took reservations over phone and in person.

• Provided customers with accurate wait times and monitored waiting list.

• Resolved customer service and food-related issues to maintain guest satisfaction.

• Escorted guests to seating area, furnished menus and highlighted daily specials.

• Performed regular restroom checks to restock supplies and handle minor cleaning.

• Managed reservation system to optimize seating efficiency.

EDUCATION

Estrella Mountain Community College, Avondale — Associates

August 2024 - current

.

SKILLS

•Customer service

•Effective communication

•Problem solver

•Team collaboration

•Time management

•Hospitality and accommodation

•Multitasking

Contact this candidate