General Manager Design Consultant

FRANK CRILLEY

805-***-**** *************@*****.***

**** ******** ***. **** ******, CA 93065

Dynamic and results-driven professional with extensive experience in retail management, operations oversight, and team leadership. Adept at driving business growth, optimizing performance, and ensuring exceptional customer satisfaction. Proven track record of exceeding company and regional benchmarks through strategic planning and hands-on supervision.

System Pavers 2022-2025

Design consultant

Responsible for design and Sales for Home improvements that included Pavers, Pergolas, Decking, Walls, Outdoor Kitchens, and Fire Pits. Jobs ranged from 15k to 100k

America’s Tire Co. (Largest Tire Retailer in America)

General Manager 1998-2022

Awards and Accolades; Manager of the year 2015

Represented the LA Region at multiple National Manager Conferences. Employee of the Quarter my second quarter with the Company. Voted by piers to Serve on the Leadership council for Managers in the region multiple years.

• Managed day-to-day operations of a store, grossing $6-7 million/year (top 10% in Southern California region).

• Led staffing for ~20 employees, including their training, scheduling, mentoring, and HR needs.

• Consistently achieved 90% customer delight index score (top 5% in region).

• Responsible for 4-5,000 units of inventory with bimonthly audits of all departments.

• Scheduling Employees to maximize the Customer experience and the bottom line.

• Prioritized team building activities both in and out of the stores to create a cohesive team environment.

• Tracked and scheduled biannual employee reviews, promoting career growth, and implementing improvement plans when necessary to hold all employees accountable.

• Optimizing store efficiencies, from the sales process with customers, to the backroom workflow.

Senior Assistant 1996-1998 ATC

• Safety Coordinator, Marketing Lead: managed showroom workflow,

• Acted as manager in day to day responsibilities.

Assistant Manager 1994-1996 ATC

• Contributed to store sales goals through front room customer service.

LAUTREC FRENCH RESTAURANT 1990-1994

• Interim Manager: handling staff and front of house responsibilities.

• Bartender: Serving Patrons, and assisting servers with their Fine wine and drink requests.

• Server: Execute fine dining and world class experience for high end customers.

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