Customer Service Representative

BRIANNE LEE

***********@*****.*** 929-***-**** Brooklyn, NY 11212

Skills

Experience

Customer Service Representative City-Md - New York,NY 6/2023 - current

●Organizing and coordinating 50-100 patients in-take and other appointments daily

●Scanning, updating and filing medical records

●Verifying medical insurance information and addressing any patients questions and insurance (liaise with billing department as appropriate)

●Answering phone call and questions in a prompt and polite way

●Register new and established patients in the database. Assistant Manager Family Dollar - Brooklyn, NY 10/2021 - 12/2022

●Manage a staff of 5 or more people

●Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

●Directed and led employees, supervising activities to drive productivity and efficiency.

●Conduct training processes for newly hired employees and supervised department managers, shift leads and production personnel.

●Responsible for the opening and/or closing of the facility at the beginning and end of each workday.

●Receive deliveries of stock for the facility and manage its placement within the store. Group Facilitator CAMBA- Flagstone Family Center - Brooklyn, NY 07/2019 - 06/2022

● Helped run After-school program/summer camp/ holiday camp

● Led the youth group, consisting of k-8th grade

● Create and facilitate educational, fun, and life lessons while also maintaining a safe environment.

● Advocate new sign ups for programming through flyers and talking to parents/ guardians about the program, outside and inside work.

Education and Training

The School For Human Rights Brooklyn, NY 06/2021 High School Diploma

Medgar Evers Brooklyn, NY Some College no credential Ba Psychology

● Microsoft word

● Microsoft excel

● Microsoft outlook

● MIcrosoft powerpoint

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