Data Entry Team Lead

Paul C. Uhles

Longview, TX ***** 817-***-**** ********@*****.***

SKILLS:

● Conflict Resolution

● Customer Services

● Attention to Detail

● Project Coordination

● Microsoft Suite

● Adaptability

● Client Relationship

Management

● Active Listening

● Logistical Coordination

● Crossfunctional Teams

● Tableau/SQL/Powerbi

● Time Management

RELEVANT EXPERIENCE:

Leroy Rader Funeral Homes Inc. Apr 2013 – Present

(Funeral Director/Head Embalmer/Team Lead)

● Meet the needs of our clients through timely responses to messages (telephone/email) and solve all other problems that clients are relying on staff to assist with. 100% follow through on communication with clients and addressing concerns applying to disposition (Cemetery, Removal from State/Nation, Cremation) of loved ones.

● File all necessary company files (contracts, insurance, veterans affairs) through SAAS systems and required state/national documents (Death Certificate, embalming affidavit)

● Scheduling preparation room maintenance and repairs, ordering of necessary supplies/equipment for safe and clean embalming procedure in accordance with OSHA.

● Prepare logistical aspects of funeral services including service goods, funeral service locations, cemetery arrangements, funeral staff and equipment before the required deadline.

● Supported client decision-making with empathy and expertise, contributing to a $1.2 in funeral merchandise and service revenue.

● Managed post-service financial operations and insurance claims while ensuring regulatory compliance and delivering compassionate client support.

● Maintained a 95% customer satisfaction rate by delivering personalized support and consistently exceeding client expectations.

● Utilized SaaS/CRM systems (Passare, Salesforce) to log service and sales data, enabling streamlined operations and data-driven industry reporting.

COMMUNITY INVOLVEMENT:

Avalon Faire Jan 2025 - May 2025

(Event Adviser)

● Plan vendor locations to maximise sales and attendance flows, and advise on show schedule to help encourage patron movement around the event.

Theatre Longview May 2016 – Feb 2024

(Actor, Set Construction, Set Designer )

● Organized, and constructed stage sets for plays and events meeting safety and OSHA guidelines while also holding to the vision of the director and physical limitations of the cast.

● Memorize scripts and take criticism with a team of 3-15 additional actors by board deadline and adjusting to unexpected changes based upon attendance.

EDUCATION:

University of Texas at Tyler, TX Bachelor of Business Administration and Management Dallas Institute of Funeral Service Associate of Science in Funeral Service CERTIFICATIONS:

Google Data Analysis ProfessionalCertification

● analytical skills (data cleaning, analysis, & visualization) and tools (spreadsheets, SQL, R programming, Tableau)

● clean and organize data for analysis, and complete analysis and calculations using spreadsheets, SQL and R programming

● visualize and present data findings in dashboards, presentations and commonly used visualization platforms Six Sigma Black Belt

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