Customer Service Representative

Rebekah A. Hill

(***) – *** – **** ● ************@*****.*** ● Atlanta, GA 30315

PERSONAL PROFILE

Detail-oriented and compassionate professional with a Master’s in Counseling Psychology and extensive experience supporting individuals and managing sensitive data in clinical, academic, and customer-facing environments. Skilled in documentation, administrative support, and client interaction, with a proven ability to adapt quickly, manage multiple responsibilities, and maintain confidentiality. Brings a strong foundation in behavioral health, patient engagement, and program coordination, with a deep commitment to excellence in research and service.

EDUCATION

Alabama Agricultural and Mechanical University - Normal, Alabama

Masters in Counseling Psychology December 7, 2018

Philander Smith College - Little Rock, Arkansas

Bachelors of Arts in Psychology May 3, 2014

ACADEMIC ACHIEVEMENTS

●Presidential Scholar List 2011 - 2013

●Dean’s List 2011 - 2013

EXPERIENCE

Brite Bubbles Atlanta, GA

Laundry Attendant 12/2024- 06/2025

●Trusted to independently open and close the laundromat, including unlocking, locking, and managing early-morning operations when a coworker was hospitalized.

●Identified and addressed a flaw in the pickup process that led to unpaid laundry; suggested using the laundry closet for secure storage, leading to a new company policy.

●Recommended a 45-day policy for unclaimed laundry, helping eliminate months-old items and improve space and organization.

●Enhanced the customer and staff experience by introducing music during shifts and decorating the laundromat for Valentine’s Day, creating a friendlier and more welcoming atmosphere.

Uber Tampa, FL/ Atlanta, GA

Uber Driver 02/2020 -10/2024

●Delivered safe, timely rides while maintaining a welcoming atmosphere by greeting passengers warmly and ensuring clean, secure vehicle conditions.

●Created a unique rider experience by capturing photos and videos for the social media account “@Uberchronicleswithbekah,” engaging riders and building community.

●Provided personalized encouragement and support through meaningful conversations, enhancing rider comfort and connection.

Alorica - United Healthcare Roswell, GA

Customer Service Advocate 08/2022 - 06/2023

●Talks to customers over the phone, email, online chat or social media to resolve their health insurance questions or concerns

●Calmly attempted to resolve and de-escalate any issues on customers behalf

●Tracks call-related information for auditing and reporting purposes

● Provides feedback reports on call issues related to downtime and/or training issues

Chrysalis Health Orlando, FL

Outpatient Therapist 02/2019 - 02/2020

●Provided mental health and substance use counseling services to 40+ individuals and families in home and school settings

●Up kept with chart audits in order to ensure quality assurance

●Utilized community support resources and services to assist clients

●Maintained communication with clients’ referral source and social services

●Worked with culturally diverse individuals and families who were dealing with psychiatric, substance use and/or medical symptoms, and were in stress-related situations

Alabama A&M University – Veteran Affairs and Disability Services Department Normal, AL

Intern 01/2018 - 12/2018

●Hosted mental health workshops to discuss multiple mental health issues with veterans and other students

●Created paintings for six veterans and dependents as a form of art therapy as a result of listening to their military stories

●Performed administrative and office support activities including answering phone calls, helping students gain access to their assignments and schedules, and monitoring students taking their exams

●Became a chaplain of department’s Bulldog Vets Club and participated in campus parade

Alabama A&M University – Title III Department Normal, AL

Graduate Assistant 09/2016 - 12/2018

●Successfully scanned and archived 500+ backlogged hard-copy documents into a virtual database, improving department organization and accessibility.

●Managed front desk operations in the absence of the Executive Assistant, including delivering confidential documents to the college President’s Office and supporting administrative functions.

●Assisted the Title III Department Director with workshops and presentations for faculty and students, while designing creative display boards showcased each semester.

Cornerstone Community Outreach Homeless Shelter Chicago, IL

Case Manager 01/2016 - 08/2016

●Respectfully assisted homeless families in making every effort to meet their needs by advocating and referring on their behalf, with the goal of permanent housing and self-sufficiency

●Set aside a time each week to plan with clients a way to formulate and achieve goals

●Created and maintained a paper file for each client or family

●In HMIS, maintained goals, ongoing case notes, and service transactions

●Worked with residents who were in domestic violence situations, had mental disabilities/illnesses, and struggled with substance abuse

Our House Little Rock, AR Youth Programs AmeriCorps 09/2014 - 02/2015

●Served directly with youth 6 – 12th grade

●Created lesson plans to implement enrichment activities including teaching students life skills including how to respond to bullying, time management skills, and communication skills

●Assisted students with their homework assignments

●Created partnership with Philander Smith College RSO and Our House by recruiting the PSC modeling club to teach interested students at Our House how to model

UALR Cooperative Extension Service - Arkansas 4H Center Little Rock, AR

AmeriCorps VISTA Marketing Intern 05/2014 - 08/2014

●Assisted director of the Arkansas 4H Center in the development and implementation of its marketing, business development, and public relations plans

●Created plan for partnership between Arkansas 4H Center and Arkansas colleges

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