Customer Service Higher Education

MARIA RENNER

Tel. 480-***-**** Email *****.*****@*****.*** LinkedIn www.linkedin.com/in/mariarenner

SUMMARY

Professional and experienced Admissions Representative in higher Education. Experienced in Customer service, Recruiting, and Staffing.

EDUCATION

B.A. Communication, Arizona State University

MAET, University of Phoenix

PROFESSIONAL EXPERIENCE

UNIVERSITY OF ARKANSAS GRANTHAM (8/2022-6/2025)

Admissions Representative (Remote)

* Worked in Salesforce and Element 451 as databases for student information

*Forecast Planning on upcoming starts

*Interviews/ qualifications of students for our program

*Collect transcripts and other data as needed

GRAND CANYON UNIVERSITY (8/2020-2022)

ONLINE UNIVERSITY ENROLLMENT COUNSELOR (Remote)

Communicate with students by text, email, and with outbound calls.

Utilize CRM database to contact and guide students through programs and admissions.

Conduct pre-walk to class and walk to class day of start

Utilize time management skills to make every activity purposeful

Technologies included: OneDrive, CRM, Ingenius, LoudCloud, TextUs.

ARIZONA STATE UNIVERSITY/PEARSON INC. (10/2016-8/2020)

ONLINE ENROLLMENT ADVISOR (Remote)

Communicate with prospective students via call campaigns and emails regarding the Online Program.

Guide prospective students through the admissions process to determine if the program is a fit for their career goals

Utilize database tools to efficiently track each interaction and the progress of all assigned leads

Adhere to Title IV and FERPA compliance standards

Development of creative solutions to enhance personal performance

Conduct a self-audit to ensure efficiency and accuracy of data base

Technologies included: Application Extender, CRM, ASU CHAT, Salesforce, Peoplesoft, ASU student Portal, Moodle. GoogleDocs, MyCloud.

Contact this candidate