Program Manager Continuous Improvement

Ivin Phillips Jr.

Chicago, IL 708-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Results-driven Program Manager with over 6 years of experience leading virtual education initiatives and coordinating with school districts across the country. Skilled in team leadership, cross-functional collaboration, client relationship management, and staff training. Known for driving program outcomes, improving service delivery, and creating engaging learning environments. Committed to inclusive practices and continuous improvement. PROFESSIONAL EXPERIENCE

Chapter One Skokie, IL

Program Manager June 2018 - Present

- Lead implementation and success of a national virtual literacy program serving K-5 students.

- Manage relationships with principals, teachers, families, and corporate partners across multiple districts.

- Onboard and train new hires; conduct monthly 'Lunch & Learn' sessions to support ongoing professional development.

- Coordinate logistics and communications for tutoring operations across multiple time zones.

- Improve program engagement and performance through feedback loops and process refinement. Chicago Public Schools Chicago, IL

Special Education Classroom Assistant September 2012 - June 2018

- Provided instructional and behavioral support to students with special needs.

- Collaborated with teachers to develop and adapt lesson plans tailored to individualized education plans (IEPs).

- Built positive, trusting relationships with students to support academic and emotional growth. SXC Health Solutions (now part of CVS Caremark) Lisle, IL Account Coordinator October 2009 - December 2011

- Managed client accounts and provided support for pharmacy benefit management services.

- Resolved complex issues by collaborating across departments and offering tailored solutions.

- Maintained high levels of client satisfaction through proactive communication and problem-solving. HSBC Wood Dale, IL

Customer Service Representative February 2007 - September 2009

- Delivered high-quality customer support via phone, responding to inquiries with clarity and accuracy.

- Maintained detailed records of interactions and ensured follow-through on customer requests. EDUCATION

Bachelor of Arts in Music Management

Columbia College Chicago May 2006

Relevant Coursework: Management, Legal Aspects of Entertainment, Accounting, Marketing, Finance Western Illinois University 2000-2001 Major: Broadcasting/Communications Proviso West High School Hillside, IL

SKILLS

- Program & Project Management

- Virtual Learning Platforms

- Staff Onboarding & Training

- Client & Stakeholder Engagement

- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

- Google Workspace Zoom CRM Tools

- Strong Communication & Collaboration

- Detail-Oriented & Self-Motivated

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