Customer Service Medical Center

Zina Barron

Glendale, AZ ***** 602-***-**** ************@*****.***

Professional Summary

Proven track record in enhancing sanitary conditions and client wellness at Banner Thunderbird Medical Center, showcasing expertise in sanitation protocols and exceptional customer service. Achieved significant improvements in patient environment cleanliness and safety, demonstrating strong crisis intervention skills and a commitment to maintaining dignity in support services.

Experience

EVS Housekeeper Banner Thunderbird Medical Center 06/2021 - 05/2023

Glendale, AZ

Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Direct Support Professional/Behavior Technician Mentor Network/ Sevita 10/2016 - 02/2022

Phoenix, AZ

Administered medication as directed by physician.

Maintained clean, safe, and well-organized patient environment.

Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Participated in ongoing training opportunities to stay current on best practices in disability support services.

Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

Transported clients to medical and dental appointments to provide support.

Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Cashier Walmart 11/2012 - 08/2016

El Mirage, AZ

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs.

Worked flexible schedule and extra shifts to meet business needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restocked and organized merchandise in front lanes.

Streamlined checkout process for increased efficiency and reduced waiting times.

Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Denby High School – Detroit, MI 06/1981

High School Diploma

Skills & abilities

Collaboration

Efficient

Flexible

Coachable

self-motivated

BHT educated

leadership communication

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