Customer Service Fast-Paced

Firdaus Ohendi Wesanza

Mombasa, Kenya +254********* **************@*****.***

Professional Summary

Enthusiastic and dependable hospitality professional with strong customer service, communication, and organizational skills. Experienced in fast-paced environments with a focus on guest satisfaction, cash handling, and operational support. Committed to maintaining high standards of service, appearance, and professionalism. Core Skills

- Customer Service & Guest Relations

- Communication & Interpersonal Skills

- Cash Handling & POS System Proficiency

- Order Taking, Food Service & Table Setting

- Upselling Techniques & Product Knowledge

- Barista & Cashiering Skills

- Professionalism & Teamwork

- Fast-Paced Environment Adaptability

Professional Experience

- Pizza Team Supervisor - Jacaranda Hotel

Nairobi, Kenya Feb 2025 - Present

- Supervise daily operations and delegate tasks to the pizza team

- Ensure consistent product quality and customer satisfaction

- Handle billing, cash transactions, and inventory updates

- Resolve guest complaints professionally and efficiently

- Waitress - Premium Inn Hotel

Mombasa, Kenya Nov 2023 - Jan 2025

- Welcomed guests, took orders, and delivered food and beverages.

- Issued bills, processed payments, and managed cash handling.

- Maintained dining area cleanliness and professional setups.

- Ensured guest satisfaction and handled minor complaints effectively.

- Waitress - Big Square Nyali Hotel

Mombasa, Kenya May 2023 - Nov 2023

- Delivered high-quality service in a fast-paced restaurant setting.

- Took and served orders, upsold menu items, and resolved guest inquiries.

- Maintained inventory control and upheld hygiene standards.

- Field Officer - Shycote Ltd

Mombasa, Kenya Jan 2023 - Feb 2023

- Conducted field data collection for company projects.

- Developed strong communication, reporting, and fieldwork skills. Education

- Certificate in Food and Beverage Service

Kenya Methodist University 2023

- Kenya Certificate of Secondary Education (KCSE)

Mother Salome High School 2019 - 2022

- Kenya Certificate of Primary Education (KCPE)

Bridge of Hope Academy 2010 - 2018

Additional Strengths

- Adaptive and quick learner in dynamic settings.

- Passionate about multicultural hospitality and global standards.

- Committed to personal grooming and professional appearance. Languages

- English (Fluent)

- Swahili (Fluent)

Interests

- Traveling and cultural exchange

- Nature and outdoor adventures

- Reading and personal development

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