Desktop Support It Project problem solving skills
Resume:
Dennis C. E. Petty
**** ****** ****, ***** **** Springs, FL 32043 904-***-**** **************@*****.***
Competent detail-oriented Tech, Cabler, Cook, Driver, and General Duties expertise in Solving Problems Presented.
Not on Social Security need to Work have bills to pay.
Education
Food Handler Training
Florida Certified Food Handler ID 214a40-k97448i 25Jul2025
Cooking and Baking Certification Title 313.381
From Florida Division of Vocational Education Vocational 2Jun1983
Ground Control Hughes Satellite Install 8/2006
Masters Institute San Jose, California 1/1999
Certification of Systems Administration
Tallahassee Community College, Tallahassee, Florida 7/1987
Associate Degree
South Florida Junior College, Avon Park, Florida 7/1979
Course work and Certification in Drafting
PROFESSIONAL EXPERIENCE
Peak Systems 11Dec2023 to Feb2025
IT Project Tech Citi Bank Site
25 West 31st Street, NY, NY
Sait Staffing Jan2023 to Nov2023
1590 N Roberts Rd #105
Kennesaw GA 30144
Jacksonville, Florida
IT Project Tech for HP at BofA
Jacksonville, Florida
Field Nation 5June2022 to 30Nov2022
733 Marquette Ave S, Suite 800
Minneapolis, Minnesota 55402
877-***-**** Ext 1
Free Lance Tech Jobs (tech6435)
https://www.fieldnation.com/
Bulletin Board Work Order Site Field Nation and Work Market
Desktop Support Level 2, Refresh PC projects, Installing POS systems, switching out POS, Installing and Trouble shooting Network Printing, Network Surveys, insurance photo surveys of claims, Cabling cat 6 and Cat 5
Have 590 Completed Work Orders on Field Nation as of 10Aug2023
Tech Number 6435 Name Dennis_(Charley) Petty
Sait Staffing 11Apr2022 to 5Jun2022
for Project One (1) HP Desktop Support at Bank of America
1590 N Roberts Rd #105
Kennesaw GA 30144
Jacksonville, Florida
Haskell Construction IT Helpdesk 21Nov2020 to 25Feb2022
111 Riverside Ave, Jacksonville, FL 32202
Through Merrit Staffing
IT Helpdesk PC Rollout help on individual systems
International Flavors & Fragrances 3Jul2020 to 12Feb2021
2051 Lane Ave. N.
Jacksonville, Fl 32254
Through Hemmersbach US for 2 Days A Week
End User Computing Services incl. Break & Fix and IMACD
Smarthands for Network Management Services and Core Infrastructure Mobility Support Services incl. infrastructure and mobile devices
Field Nation Aug 2019 to 30Nov2021
733 Marquette Ave S, Suite 800
Minneapolis, Minnesota 55402
877-***-**** Ext 1
Free Lance Tech Jobs (tech6435)
https://www.fieldnation.com/
Bulletin Board Order Site Field Nation and Work Market
Desktop Support Level 2, Refresh PC projects, Installing POS systems, switching out POS, Installing and Trouble shooting Network Printing, Network Surveys, insurance photo surveys of claims, Cabling cat 6 and Cat 5
Have 540 Completed Work Orders on Field Nation as of 10Jan2020
as Tech Number 6435 Name Dennis_(Charley) Petty
Acosta – Stefanini 3Mar2020 to 20Mar20
Outsourcing IT Tech Services Tech On Demand
IT Helpdesk Pc Imaging Laptop and OS Win10 Upgrades PC Repair
6600 Corporate Center Parkway
Jacksonville, FL 32216 US
IT Helpdesk Pc Imaging PC Repair
Haskell Construction IT Helpdesk 14Jan2020 to 27Jan2020
111 Riverside Ave, Jacksonville, FL
32202
IT Helpdesk PC Rollout help / Helpdesk systems
Field Nation 17Sept2019 to 13Jan2020
Free Lance Tech Jobs (tech6435)
https://www.fieldnation.com/
Bulletin Board Order Site Field Nation and Work Market
Desktop Support, Refresh PC projects, Installing POS systems, switching out POS, Installing and Trouble shooting Network Printing, Network Surveys, insurance photo surveys of claims, Cabling cat 6 and Cat 5
Have 480 Completed Work Orders on Field Nation as of 10Jan2020
as Tech Number 6435 Dennis_(Charley) Petty
Field Nation
733 Marquette Ave S, Suite 800
Minneapolis, Minnesota 55402
877-***-**** Ext 1
DeVry University / Tech On Demand / Stefanini, Sept 2019 to Oct 2019
Work Order on Field Nation
5200 Belfort Rd #175
Jacksonville, FL 32256
Acosta - Stefanini 26Aug2019 to 16Sept2019
Outsourcing IT Tech Services Tech On Demand
IT Helpdesk Pc Imaging Laptop and OS Win10 Upgrades PC Repair
6600 Corporate Center Parkway
Jacksonville, FL 32216 US
Conquest Technologies 4Feb2019 to 24Jun2019
Cisco Phone Project at Home Depot
USA wide 100% Travel Job doing a physical phone Rollout
Haskell Construction IT Helpdesk 12Nov2018 to 1Feb2019
111 Riverside Ave, Jacksonville, FL 32202
IT Helpdesk help finishing out the Windows 10 Rollout on individual systems that were hard to schedule. Individuals positions and need to always have their laptop, to “I do not see the need to Upgrade.
Field Nation 16Aug18 10Nov2018
Free Lance Tech Jobs (tech6435)
https://www.fieldnation.com/
Bulletin Board Order Site Field Nation and Work Market
Installing POS systems, switching out POS, Desktop Support, Refresh PC projects, Network Surveys, insurance photo surveys of claims, Cabling cat 6 and Cat 5
Have 461 Completed Work Orders on Field Nation as of 11Oct2018 as Tech Number 6435 Name Dennis_(Charley) Petty
Peak Systems 10Aug2018 to 15Aug2018
Cisco Project (Example of Work Market Work order)
Citi- Bank Call Center Jacksonville
14000 Citicards Way
Jacksonville, FL 32258
Cisco Phone Migration (deploy phones, label old phones in case of back out, pack for shipment)
Field Nation Over 2,000 units
Field Nation 17Jun2018 to 09Aug2018
Free Lance Tech Jobs (tech6435)
https://www.fieldnation.com/ Internet Bulletin Work Order Site Field Nation and Work Market
Installing POS systems, switching out POS, Desktop Support, Refresh PC projects, Network Surveys, insurance photo surveys of claims, Cabling cat 6 and Cat 5
Have 461 Completed Work Orders for 67 Clients on Field Nation as of 11Oct20188 as Tech Number 6435 Name Dennis_(Charley) Petty
877-***-**** Ext 1
Comnet through Anistar Recruiting 9Jun2018 to 16Jun2018
A week's worth of Cat 6 and general cabling tasks on new Multi-Level Structure
Field Nation 17Jun2018 to 09Aug2018
Free Lance Tech Jobs (tech6435) Internet Bulletin Work Order Site Field Nation and Work Market
Internet FieldNation and Work Market
Installing POS systems, switching out POS, Desktop Support, Refresh PC projects, insurance photo surveys of claims, Cabling cat 6 and Cat 5
AS of 23Feb2018 Have 460 Completed Work Orders on Field Nation working as Tech Number 6435 Name Dennis_(Charley) Petty
877-***-**** Ext 1
Hemmersbach US LLC / Symrise Plant 23Feb2018 – April2018
Helpdesk Backfill Helpdesk Support
for Symrise Plant, Jacksonville, Fl.
PC Rollout Refresh Project One day a week 10 weeks
7975 NW 154th St,
Miami Lakes, FL. 33016
(305) 400-801A
Outsource / for WW Gay Cable Job 19Feb18 to 22Feb18
Cabling cat5e and 12pair Video cable
Free Lance Tech Jobs (tech6435) FROM: 6Jan18 19Feb2018
https://www.fieldnation.com/
off Internet FieldNation and Work Market
Installing POS systems, switching out POS, Desktop Support, Refresh PC projects, insurance photo surveys of claims, Cabling cat 6 and Cat 5
AS of 7Jun2017 Have 420 Completed Work Orders on Field Nation working as Tech Number 6435 Name Dennis_(Charley) Petty
Fanatics' Peak Season 16Sept2017 to 23Dec2017
Fanatics, 8100 Nations Way, Jacksonville, FL 32256
Doing Full range helpdesk PC and laptop Support Including a Heavy volume of Zebra Label printer, Hand and Stand Scanners AD and Application Account Support
It Helpdesk Support for
Field Nation 7Jun2017 to 25Jun2017
Free Lance Tech Jobs (tech6435) FROM: https://www.fieldnation.com/
Internet Bulletin Work Order Site Field Nation and Work Market
Installing POS systems, switching out POS, Desktop Support, Refresh PC projects, insurance photo surveys of claims, Cabling cat 6 and Cat 5
AS of 7Jun2017 Have 420 Completed Work Orders on Field Nation working as Tech Number 6435 Name Dennis_(Charley) Petty
Outsource 3Apr2017 to 6Jun2017
Custom Cable Outsource For Custom Cabling out of Tampa, Fl.
working Amazon Distribution Center
Field Nation 18Mar2017 to 31May2017
Free Lance Tech Jobs (tech6435)
https://www.fieldnation.com/
Internet Bulletin Work Order Site Field Nation and Work Market
Installing POS systems, switching out POS, Refresh PC projects, insurance photo surveys of claims, Cabling cat 6 and Cat 5
AS of 18Mar2017 Have 420 Completed Work Orders on Field Nation working as Tech Number 6435 Name Dennis_(Charley) Petty
Cabling Job for Georgia company 1Dec2016 to 17Mar2017
: Field Nation 10Feb2015 to 30Nov2016
Free Lance Tech Jobs (tech6435) FROM
https://www.fieldnation.com/
Internet Bulletin Work Order Site Field Nation and Work Market
Installing POS systems, switching out POS, Refresh PC projects, insurance photo surveys of claims, Cabling cat 6 and Cat 5
AS of 18Mar2017 Have 420 Completed Work Orders on Field Nation working as Tech Number 6435 Name Dennis_(Charley) Petty
Xerox Contractor 24Dec2014 to 9Feb2015
at level 2 Analyst PC/App phone support for Disney. Doing Break / Fix at 2nd level Helpdesk as Contractor for Xerox on a Disney Contract with goal of reducing backlog of 1000 plus Remedy tickets that were open and yet worked. In six (6) weeks our team brought the overall down to just over a one-hundred.
Free Lance Tech Jobs (tech6435) 4/2014 to 24Dec2014
https://www.fieldnation.com/
Internet Bulletin Work Order Site Field Nation and Work Market
Installing POS systems, switching out POS, Refresh PC projects, insurance photo surveys of claims,
Cabling cat 6 and Cat 5
Randstad Technologies, Dec2013 to Apr2014
530 Willow Brook Office Park
Fairport NY 14450
Lead for the Xerox Printer Implementation team for the University of Florida Implementation Contract
Skills
Formula Cook and Baker
Florida Food Handler Card
Commercial Dishwasher
Familiar with Active Directory Since windows server 2000 to current
NetWare 3.x through, 6.x,
Setup email clients to the exchange servers
TCP/IP trouble shooting
MS Office Suites Office 365 also 2003 through 2019 and Outlook 2003 and 2019 including, network printing and various 3270 terminal emulation software.
Have experience many Transitions and Migration OS upgrades in Rollout Projects
Have over six (6) years Helpdesk phone support experience.
Have used the following Helpdesk IT applications Remedy, ServiceDesk, Trackit, and ServiceNow and a couple of proprietary SQL based ticketing systems.
Excellent phone skills conversing to helpdesk callers.
Excellent trouble shooting Skills figuring out the solutions to issues
Experienced in using Remote Support applications to Solve Users / PC issues, Using Quick Assist, GoToAssit, FastSupport.com, Microsoft RDP, RC in Active Directory, VNC and usage Deploying images by Microsoft SCCM and Ghost.
Drive, Structure Cabling, Cooking and General Tasks
Contact this candidate