Administrative Assistant Customer Service
Resume:
EILEEN WALSH
**** **** ***** **** - #***, Tamarac, FL 33321
Telephone: 954-***-**** - *******@*********.*** - www.linkedin.com/in/eileenwalsh1814
Professional Experience:
Claims Processor & Scheduler
TruPoint Public Adjusters Inc. - Fort Lauderdale, FL January 28, 2025 - Current
Semi New, up and coming Public Adjuster Firm exclusively representing Homeowners
Duties and Skills:
Receptionist, Processor, Scheduler, Customer Service, E-filing, Scanning documents, Inventory control, email
Works with Claim Wizard and google system.
Was full time and now Part-time.
Homeowner Claims Assistant
Fed Nat Holdings, LLC. – Sunrise, FL Oct. 2016 – Jan. 2023
A well-known Insurance company who offers all aspects of the insurance underwriting, distribution and claims processes through our subsidiaries and contractual relationships with independent agents and general agents.
Customer Service Assistance for homeowner claims
Dispatched over one thousand letters to insured’s, Public Adjusters, Law Firms, Contractors and third party.
Maintained Spread Sheet for daily, weekly, monthly workflow.
As a notary, signed Certified Policy for Homeowners Claims as well as for Special Investigation Unit (SIU) Department, General Liability and for Auto Claims Department.
High-level of Customer Service Calls
Incoming First Notice of Loss calls (FNOL)
Dispatched Emergency Mediation Services for Insured’s
Mailed Lightning and Theft packages to Insured’s.
Faxed Mortgage companies with estimates regarding payment checks mailed.
Daily Uses of Image Right, Policy Tracking System (PTS), MS Office
Professional Experience continued
Overtime:
Assisted Accounting Department with certain backlog of invoices for Claims Adjustment Group (CAG)
Employment GAP: Reduction in force (HO Claims Department)
Took care of my bed bound mother, now passed.
Office Assistant
Minority Builders Coalition-Fort Lauderdale July 2016-Oct. 2016
Greeting Homeowners and Contractors, Fax, Email, Filing, Phones, assisting Homeowners in completing Mortgage Loan Contracts, Accepting Contractor’s bids for new projects.
Employment GAP: Found a better position with higher pay.
ADMINISTRATIVE ASSISTANT II
RS&H, Inc., Fort Lauderdale, FL Jan. 2008 – Apr. 2016
A Globally known Architectural, Engineering and Construction Design Firm. Recognized Nationally for their Engineering Design of I-595 and Fort Lauderdale /Hollywood International Airport.
Responsibilities were inventory purchasing and control, records management, creating and compiling Excel reports. Managed shipping and receiving of all packages, organized courier services. Strong people skills.
Archived and retrieval documents over one thousand project files for 3 separate departments.
Maintained over forty-three employee extension lists for two of thirty-eight United States and Mexico offices.
Coordinated the office flow of all visitors, phones, issued security badges, and required sign in sheets.
Created and compiled excel reports weekly for Fort Lauderdale and Miami Transportation Departments.
Maintained Inventory purchasing of office supplies.
Coordinated travel arrangements, teleconferences, webinars, and conference rooms and arranged meeting luncheons.
A liaison for Property Management and Company Facility Manager with an office of over thirty-five associates in organizing policy and procedures.
MS Office: Word, Excel, Outlook in reference to correspondence, calendars and spread sheets.
Forecast associate needs for project preparations including document coping, scanning, printing, filing, and e-filing.
Receptionist Duties
Employment GAP: Unemployment, PPN Class, Temporary Agency then hired by RS&H.
Reason for leaving: Reduction in force.
Continued, Education:
William L. Dickinson High School
Diploma
Other Relevant Information:
Awards, Certificate of Completion, License
PPN – Professional Placement Network: Graduate
Department of Transportation, District Four: I-595 Express Project
State of Florida: Notary Public expires July 2028
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