Field Technician Customer Service
Resume:
Romando
Stanburry
Houston, TX 77089
Professional Summary
Experienced cable/internet Technician/Installer with a wide knowledge of installation and support of Comcast products/services. Have completed numerous intensive field technician training classes.
Qualifications:
• Twelve years of work experience as a Cable Technician/Installer at Comcast
• Highly skilled in testing, troubleshooting, and locating low voltage cable
• Excellent interpersonal skills and good communication
• Able to effectively communicate with customers while onsite, to facilitate the installation troubleshooting process
• Experience using hands tools and equipment to manage cable installations
• Good team player with excellent customer service skills IDS Engineering – Field Tech II March 2023 to Current
• Visit work/construction sites for land measurements.
• Using basic mathematics and reading numerals.
• Provide accurate survey rod readings on the request and direction of surveyor.
• Work in varying weather conditions and work environments including dusty, wet, loud noises, etc.
• Keep company vehicles, tools and equipment clean and orderly, informing management of any safety concerns.
• Comply with all SBCC policies, procedures and safety requirements.
• Perform any other general duties as specified
Amazon – Delivery November 2022 to March 2023
• Transporting and delivering goods and/or items to clients or business in a safe, timely manner.
• Examining and/or reviewing orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied.
• Helping with the loading and unloading of materials from the delivery vehicle.
• Building and maintaining a healthy relationship with clients by answering any questions they may have and handling their complaints.
• Rescheduling deliveries with customers if they are unable to receive them.
• Giving customers information about new products and services
• Completing and submitting logs and reports.
BGE – Rodman August 2021 to July 2022
• Visit work/construction sites for land measurements.
• Using basic mathematics and reading numerals.
• Provide accurate survey rod readings on the request and direction of surveyor.
• Work in varying weather conditions and work environments including dusty, wet, loud noises, etc.
• Keep company vehicles, tools and equipment clean and orderly, informing management of any safety concerns.
• Comply with all SBCC policies, procedures and safety requirements.
• Perform any other general duties as specified
Comcast – Preventative Maint. Technician February 2016 to May 2021
• Troubleshoot and resolve service failures from the fiber node to the CPE
• Provided coaching and support to other technicians for issues relating to installation, service, and customer satisfaction of all residential and commercial applications
• Performed underground locations of existing plant using system prints, and cable locating equipment in order to prevent cable damage and service interruption.
• Troubleshoot the plant through the distribution cable to the node in order to restore video, CSHI, or CDV as required. Survey the plant in order to insure service availability to potential customers.
• Performed CLI ride-out and track and repair leakages. Worked and traveled in inclement weather with company provided bucket truck.
• Performed construction maintenance duties, which includes splicing aerial/underground coaxial cable and equipment.
• Worked within manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Comcast – Field Technician December 2009 to February 2016
• Responded in a timely fashion to customer locations to service their cable issue or install
• Tested existing systems with which were experiencing problems
• Tested lines and signals using meters and tools
• Troubleshoots the drop from the tap to the customer's equipment. Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer
• Provides the customer with materials regarding channel line-up, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines
• Successfully completed intensive technician training course provide by Comcast.
• Inspected existing bond/ground to ensure compliance with Comcast and NEC requirements.
Education
1990 – 1994 Hasting High School
• Received Diploma
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