Customer Service Representative

Eyana Mikel Hargis

Austin/Elgin/Manor/Pflugerville Cell 512-***-**** Email ***********@*****.***

Professional Summary

Dynamic and versatile professional with extensive hands-on experience across multiple departments including customer service, sales, and operations. Recognized for delivering exceptional service, driving client retention, and improving customer satisfaction metrics. Proven ability to manage high-pressure environments with excellent communication, organizational, and business management skills. Seeking to contribute my diverse skill set and customer-focused approach in a challenging and growth-oriented role. Professional Experience

Customer Service Representative

Travis Tile Sales – Austin, TX

September 2021 – Present

● Delivered high-level customer service, resulting in significant customer retention and repeat business.

● Recognized for quick responsiveness to inbound phone inquiries and efficient appointment scheduling for showroom visits.

● Collaborated cross-functionally with sales, logistics, and design teams to ensure a seamless customer experience.

● Developed and maintained long-term relationships with clients, consistently exceeding customer expectations.

Cashier / Front-End Associate

HEB Grocery – Austin, TX

August 2016 – February 2022

● Awarded Employee of the Month for outstanding performance and commitment to service excellence.

● Played a key role in driving customer loyalty through efficient, friendly, and accurate service.

● Handled high-volume transactions while maintaining attention to detail and professionalism.

● Trained new employees on POS systems, customer interaction protocols, and store policies.

Education

Associate of Applied Science in Business Management Austin Community College District – Elgin, TX

August 2015 – Present

Skills

● Customer Service & Client Retention

● Strategic Planning & Business Development

● Appointment Scheduling & Calendar Management

● Interpersonal Communication & Relationship Building

● Sales Support & Front-End Operations

● Organizational and Time Management Skills

● Conflict Resolution & Negotiation

Certifications

Texas Alcoholic Beverage Commission (TABC) Certification Valid: August 2016 – August 2020

References

Debbie Maxwell - email - ********@**********.***

Thelma Linan - email - ********@*****.***

Contact this candidate