Sales Representative Inside
Resume:
Debbie Jaynes
Elgin, IL *****
**********@*****.***
Summary
Inside Sales Representative with Home Warranty Of America, proficient in utilizing CRM software to strengthen customer relationships and boost revenue. Expertise in upselling strategies and communication leads to consistently exceeding client expectations. Focus on proactive problem-solving and relationship building ensures high levels of customer satisfaction and retention.
Skills
Customer relationship management
CRM software utilization
Upselling strategies
Product knowledge
Lead tracking
Effective communication
Problem solving
Relationship building
Time management
Experience
March 2014 - May 2024
Home Warranty Of America - Arlington Heights, Illinois
Inside Sales Representative Renewal Dept Remote
Managed customer inquiries and provided detailed information on home warranty plans.
Developed strong relationships with clients to enhance customer satisfaction and retention.
Conducted follow-up calls to ensure customer needs were met and issues resolved.
Utilized CRM software to track leads and maintain accurate customer records.
Identified upselling opportunities based on client needs and preferences during calls.
Provided customers with product information, pricing and availability.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Cultivated and strengthened customer relationships to drive revenue growth.
Education and Training
August 1974
John Marshall Harlan H.S Chicago
High School Diploma
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