Service Representative Front Office

QUALIFICATIONS

Skilled in verifying patient’s insurance coverage and benefits, and attaching appropriate insurance information to the patient’s chart

Experienced with scheduling and confirming appointments with patients

Skilled with accurately charting oral exams using electronic health records software Dentrix, Epic, and Cerner

Ability to successfully take impressions and pour stone models to create custom trays and mouth guards

Experience with identifying primary and permanent teeth number and accurately charting existing dental issues

EDUCATION

Huntington Junior College, Huntington, WV

Associate Degree in Dental Assisting, October 2010

Diploma in Professional Office Administration, September 2010

WORK EXPERIENCE

Marshall Neurology, Huntington, WV

Patient Service Representative, March 2025 – Present

Schedule and confirm patient appointments

Attach insurance to patient’s charts using Cerner software

Answer patient’s calls and designate call to appropriate nurse

Clear daily fax que and attach referrals to patient’s charts for scheduling

Valley Health Systems- Dental Clinic, Huntington, WV

Patient Access Representative, October 2024 – March 2025

Schedule and confirm patient appointments

Check in and check out patients using Epic software

Attach insurance to patient charts

Discuss benefit breakdowns with patients prior to scheduled appointments

Marshall Dentistry and Oral Surgery, Huntington, WV

Surgical Assistant/Treatment Plan Coordinator, June 2021 – October 2024

Prepare patients for sedated oral surgery and biopsies

Sterilize surgical instruments and prepare surgical trays for in office procedures

Schedule and confirm patient’s appointments using Dentrix software

Charted treatment plans and educated patients on at home care after procedures

Verified insurance benefits and discussed patient’s financial obligations

Train new hire front office staff with job duties and navigating through Dentrix software

Batch insurance claims to electronically send for payment

Alcon, Huntington, WV

Production Technician, July 2018 – June 2021

Performed lens verification and quality assurance tests to pass or fail medical devices

Operated industrial grade medical production equipment to produce surgical lenses

Prepared lenses to be labeled and sterilized

Ensured all OSHA standards and guidelines were met throughout shift on medical devices

Kroger, Huntington, WV

Customer Service Representative, March 1997 – August 2018

Handle customer concerns and requests and direct them to the appropriate individual as needed

Supervise employees throughout the store and close out registers at end of day

Accept utility payments though BillPay system

Schedule employees for shift and maintain coverage throughout day

Open front office and deposit previous day’s cash

O’dell Orthodontics, Huntington, WV

Lab Technician, April 2016 – July 2018

Send appliance orders to local labs for fabrication of expanders and scan documentation in patient’s chart

Fabricate patient retainers in office

Complete impression sets and pour stone models for direct application of braces

Verify patient’s insurance coverage for appliances

Mountain State Oral and Facial Surgeons, Huntington, WV

Central SAS/Surgical Assistant, July 2011 – April 2016

Sterilize surgical instruments and prepare surgical trays for in office procedures

Prepare patients for sedation for multiple types of treatment and administer sedation medication through IV

Maintain documentation for patient’s medical charts during and after surgical procedure

Handle patient recovery and educate on at home care after surgery

Maintain and update SDS book and ensure OSHA guidelines were followed

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