Information Technology Desktop Support

OBJECTIVE

United States Army Veteran with **+ years of experience as an IT Specialist and proven record of accomplishment in managing, installing, configuring and maintaining systems. Proven ability to quickly troubleshoot and identify network security vulnerabilities. CompTIA Sec+, CompTIA Net+, CompTIA A+ and ITIL certified.

WORK EXPERIENCE

SWISS KRONO March 2024 - current

Information Technology Technician Barnwell, SC

Desktop support: Install computers, printers, and other IT equipment, and ensure that they can communicate with each other and servers. Install operating systems and software, and help employees install and configure system software and hardware

Network support: Install networking equipment, such as routers, switches, and cabling. Monitor networks to ensure that they are running efficiently and to prevent downtimes

Respond to support requests, inspect computer hardware, and upgrade systems to ensure that all computers have compatible software

EASTERSEALS November 2023 – current

Network Administrator (Part-Time) Augusta, GA

Oversee and maintain network infrastructure, including routers, firewalls, switches and wireless access points

Continuously monitor network performance, responding promptly to infrastructure alerts

Implement proactive measures to prevent network downtime and ensure system reliability

Provide responsive technical support to end users, resolving issues through a support ticketing system

WORLDWIDE TECHSERVICES September 2021 – February 2024

Information Technology Specialist – Travel Technician Atlanta, GA

Performed basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers

Provided support to client identified VIPs

Responded to change management requests including installing new PC equipment, providing end-user desk side support and other related activities

Performed Install/Move/Add or Change (IMAC) activities

RICHMOND COUNTY BOARD OF EDUCATION September 2018 – August 2021

Information Technology Specialist Augusta, GA

Assessed infrastructure on a regular basis to ensure it continues to meet necessary demands

Managed pod of schools assigned for the school year

Performed Tier 2 support and preventative maintenance on all network machines i.e. computers, laptops, printers, tablets, and IP phones

Repaired broken equipment i.e. laptops, computers, and printers

Compiled weekly schedules around specific needs of each school based on work orders received

4T’s COMPUTER April 2016 – September 2018

Information Technology Specialist Augusta, GA

Supported 50+ customers and business clients with troubleshooting software, hardware, network issues and peripherals

Performed network and systems administration, PC imaging and configuration, and software installations and upgrades for over 30 business clients

Investigated and minimized arising incidents caused by malicious activities by removing viruses and malware

Trained end users on computer and application usage to ensure comprehension of software

UNITED STATES ARMY June 2012 – March 2016

Information Technology Specialist Fort Gordon, GA

Provided customer and network administration services on both manual and automated telecommunications equipment

Configured networks based on OSI models

Installed, operated, and maintained telecommunications and automated message switching equipment

Generated, updated, and maintained records of message activity

Performed tests to detect signal flow and linkage of other installations

CERTIFICATIONS

Secret Clearance

CompTIA Security+

June 2021 – current

I have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. I can also identify and address potential threats, attacks and vulnerabilities and I have established techniques in risk management, risk mitigation, threat management and intrusion detection

CompTIA Network+

June 2021 – current

I have the knowledge and skills to design and implement functional networks. I can also configure, manage, and maintain essential network devices and I have developed techniques to use devices such as switches and routers to segment network traffic and create resilient networks. I can identify benefits and drawbacks of existing network configurations, Implement network security, standards, and protocols.

CompTIA A+

April 2021 – current

I have the knowledge and skills to support a hybrid workforce. I can remotely diagnose and correct common software, hardware or connectivity problems. I have the ability to support multiple operating systems, when to use them and how to keep them running properly.

ITIL

August 2024 – current

I have the knowledge and skills in managing IT services, including design, development, delivery, and support. I can assist in improving the customer experience by reducing risk, improving customer relations, and supporting IT environments.

EDUCATION & MILITARY SERVICE

GEORGIA MILITARY COLLEGE May 2017

Associate in Information Technology

BRANCH: UNITED STATES ARMY

Rank: E-3

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