Project Manager Senior

Harprit Kaur Turner, PMP (In Progress)

Allen, TX 75002 612-***-**** *******@*******.*** www.linkedin.com/in/HKTurner

Senior Project Manager SaaS Integrations Client-Facing Project Delivery Cross-Functional Team Collaboration

Accomplished Implementation and Project Manager with 10+ years of experience leading SaaS, infrastructure, and client-facing technical projects across healthcare, finance, and enterprise IT environments.

Proven ability to lead cross-functional teams, manage complex timelines, and ensure seamless transitions from kickoff to post–go-live.

Proven ability to collaborate with senior leadership, ensure SLA compliance, lead continuous improvement initiatives, and guide projects through ambiguity, changing priorities, and fast-paced environments with a hands-on leadership style and strong client rapport.

Areas of Expertise

Project Lifecycle Management (Initiation to Close) Client-Facing and Stakeholder Engagement Agile Methodology and SDLC Quality Assurance Issue Resolution & Risk Mitigation Cross-Functional Team Leadership Stakeholder Engagement & Communication Client Relationship Management Executive-Level Reporting Onshore and Offshore Resource Management Process Improvement & Best Practices Documentation Microsoft Visio CA PPM (Clarity)

Professional Experience

CVS Health, Remote November 2021 – October 2024

Senior Project Manager

Developed and maintained comprehensive project plans covering estimates, requirements, design, build, testing, and deployment; worked AI, API, conversion and implementation for Pharmacy and Minute Clinic projects.

Developed and maintained comprehensive project plans across all phases—estimates, requirements, design, build, testing, and deployment—for AI, API, IT migrations, and pharmacy projects.

Led multi-phase software deployments, scaling AI implementations from 5 to 80 clinics while managing evolving stakeholder needs and system stabilization cycles.

Led cross-functional collaboration with Customer Care, Clinical Operations, IT, and Finance to gather and refine business requirements, identify key data sources, and streamline reporting and analytics.

Facilitated seamless requirement gathering, quality assurance testing, and user acceptance testing, resulting in a smooth, defect-free deployment.

Managed integrations involving SSO, SAML, and OAuth, coordinating with engineering and security teams to ensure secure onboarding and data exchange.

Caliber Home Loans, Coppell, TX June 2018- October 2021

Senior Project Manager

Led end-to-end project delivery for high-impact, client-facing applications, ensuring timely implementation and alignment with client needs.

Documented, refined, and maintained end-to-end operational processes, creating clear process flow diagrams and SOPs that enhanced team alignment and reduced inefficiencies.

Partnered with IT and data teams to ensure data integrity and consistency across multiple systems, supporting accurate and timely reporting.

Facilitated seamless requirement gathering, quality assurance testing, and user acceptance testing to ensure successful project delivery and client satisfaction.

Orchestrated deployment and post-deployment monitoring, ensuring a smooth transition with zero critical issues during the warranty period.

Fiserv, Dallas, TX February 2013-June 2018

Project Manager / Service Delivery Lead

Led cross-functional projects across diverse business units; managed new client implementations and spearheaded critical maintenance projects, including sFTP migrations for existing Billers.

Managed end-to-end technology projects across onshore and offshore teams, coordinating deliverables, facilitating issue resolution, and driving timely go-lives while ensuring quality and alignment with client goals.

Facilitated seamless client onboarding and account transitions, ensuring timely activation of services and stakeholder alignment.

Delivered high-touch client service, resolving complex issues efficiently with strict adherence to response time expectations.

Led the coordination of account setup, service activation, and issue tracking to drive client satisfaction and operational efficiency.

Intelemedia Communications Inc, Plano, TX September 2005- January 2013

Project Manager, January 2007-January 2013

Delivered projects on time and within budget, contributing to a 30% increase in client retention.

Strengthened stakeholder relationships; enhanced satisfaction and drove repeat business opportunities.

Account Manager, March 2007- February 2008

Boosted company revenue by 10% through strategic oversight and growth-focused management of seven key client accounts."

Recovered two at-risk accounts worth $700,000, securing long-term client commitments.

Business Analyst, September 2005- February 2007

Reduced defect rates by 25% through comprehensive end-to-end testing and SQL-based quality assurance processes.

Improved client satisfaction; effectively managed enhancement requests and ensured timely delivery of customizations.

Collaborated on QA and end-to-end testing to ensure quality; reduced defect rate by 10%.

Education

Bachelor of Science (BS) – Management Information Systems

Metropolitan State University, MN

Professional Certifications

Microsoft Certified Scrum Master (CSM)

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