Support Specialist Information Technology

Don R. Bailey

**** ********** **., ***** *****, Louisiana 70811 ~ **********@*******.*** ~ 225-***-****

Career Objective

IT Position at a global company that will foster additional professional growth and challenges as I utilize my education and experience to aid in the success of the organization.

Summary of Qualifications

An accomplished leader with over 19 years of diverse experience in information technology. A creative support professional with a record of increased responsibility. Demonstrates problem solving and analytical knowledge with proficiency in multitasking, prioritizing workloads, and completing tasks in a timely manner. Excellent collaborative skills to work effectively with peers and customers. Customer focused with diverse industry experience including:

Coordinating with Vendors to resolve equipment issues.

General knowledge of Cisco routers and switches.

Cisco Call Manager

Maintains desktop hardware and software server

Site Kiosk

Professional Experience:

08/2023 - Present Barrister Corporation

Provide Support for Laptops & Desktops

Support for Printers

Support for switches and fiber

06/2000-07/2023 HCL Inc.

Cox Communications Inc.

Client Support Specialist III

Provide Desktop & End User Support

Support for Avaya Cisco Call Manager

Site Kiosk Support, includes installation, upgrades and maintenance for South East Region

Provided Project Management with strict deadlines and tight budgets, while balancing resources, for Retail Point of Sale (POS) and Payment Kiosk for integration projects across the State.

Coordinated deployment of Cloud Printing Solutions for the Southeast Region

Maintain and troubleshoot Laptops, Tablets, Cell Phones and IPads for Technical Operations and Sales Teams

Setup offsite offices for Marketing of Sales, for Back to School at LSU and Southern University.

System Administrator responsible for creating AD Accounts and Exchange Accounts, created security group and distribution groups for Baton Rouge, Lafayette and New Orleans Areas.

PC/LAN Support Specialist

Provided prompt resolution of assigned customer problems and request within IT service level targets.

Maintained hardware and software support including: user training; installation, testing, evaluation, documentation and troubleshooting for computer equipment and the internal customers of the organization.

Determined and recommended the procurement of appropriate products and components consistent with the firm’s needs and in the coordination with the IT Department’s objectives.

Performed a variety of support activities including inventory, purchasing, maintenance and coordinating with outside vendors.

Administered Lucent/Avaya Phone Switch and Phone-mail System which includes: setup/modify subscriber profiles, assist with coordination and support for day-day PBX and voice related operations including moves/adds/changes.

TELE-COMMUNICATIONS, INC., OF LOUISIANA, BATON ROUGE, LA.

05/95 –06/2000 MIS TECHNICIAN

Responsible for coordinating the repair/technical functions of the MIS and phone facilities.

Formulate reports to provide effective ways of tracking system productivity.

Coordinate technical needs, maintain posting and communicate amendments to the troubleshooting guide, and process invoices for fees, hardware requirements and phone related issues.

Represent department as primary or secondary on-call person in off hours, taking whatever steps necessary to resolve all issues and ensure compliance with The Customer 1st Philosophy.

Maintain accurate data and files.

Coordinate all changes to the CBX and system wiring; communicate changes to all other departments prior to implementation. Maintain accurate data in the troubleshooting guide and accurate files on activity.

FORMOSA PLASTIC CORPORATION, BATON ROUGE, LA.

06/90 -12/94 Instrumentation Field Inspector/Planner and Scheduler/Draftsman

Made detailed inspection of all field instruments plant-wide for historical data and record data in individual files.

Files contained spare parts list, operations and instruction manual, drawings, purchase requisitions, calibration sheets, preventive maintenance, and historical summary sheets.

Ordered parts and set them up in store catalog for plant-wide use.

Received bid packages and coordinated with contractors.

Conducted technical inspections daily, including testing and troubleshooting field instruments, cable tray, conduit, air piping, tubing, wiring, etc., update drawings and field changes and keep daily log of all events on projects.

Ordered instruments and set up calibration program for all test equipment to be certified for ISO 9000. Updated drawings, performed field design and inspections of electrical wiring, conduit, cable tray, lighting and grounding.

DILLARDS’S DEPARTMENT STORE, NEW ORLEANS, LA.

10/84 -06/90 Department Head of Sales – Men’s Suits

Extensive knowledge of customer service skills

Maximize organizational sales with charismatic personality

Direct and supervise employee engaged in sales

Inventory management

Monetary reconciliation

Train and evaluate employees

Monitor sales activities to ensure customer receive satisfactory service

Met and surpassed quality goals

Specialized Training

2008 Server Manager

2003 Server Manager

Implementation and managing Exchange Server 2003

Windows 7 trouble shooting

Education and Certifications

Advantage, A+ Certification Training (2001)

Dell certified in desktops, laptops. Workstations, printers, servers and storage (2002)

ITI Technical College Instrumentation (1993)

Southern University, Bachelor of Science,(1989)

Computer Skills

Knowledge of desktops, laptops, printers, Android Tab 2 Tablets, POS Stations(Point of Sale) and IPads. Knowledge of network environments and network operating Systems. Understanding operating systems such as windows 7, 8,10 &11, Windows 8, XP, 9x, ME, NT and 2000. Server 2000, 2003 and 2008.

Community and Organizational Involvement

James A. Taylor #78 Masonic Lodge, Senior Warden 32 degree

Jordan United Methodist Church Board of Trustees and Nominating Committee

Jordan United Methodist Men Community Outreach.

Institute of Electrical and Electronic Engineers

Electronic Engineer Technology Club Instrument Society of America

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