Customer Service representative

RITA ROBERTS

Porter, USA *****

281-***-**** - ****.****@*******.***

PROFESSIONAL SUMMARY

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. SKILLS

• Office management • Equipment maintenance

• Inventory management • Team leadership

• Customer service • Staff training

• Communication skills • Safety compliance

• Workflow management • Administrative oversight

• Training and coaching • Cost control

• Problem-solving • Self motivation

• Team coordination

WORK HISTORY

08/2016 to 10/2022 Office Director

Care for Kids Pediatric Dentistry – Kingwood, TX

• Monitored office supplies to replenish needed inventory before depletion.

• Used judgment and initiative in handling confidential matters and requests. Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

•

• Created policies for document control, record retention, and safety protocols. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

•

Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

•

Oversaw maintenance of office equipment such as computers, printers, and fax machines, ensuring they are properly functioning at all times.

•

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•

03/2014 to 04/2016 Dental Assistant

South east texas childrens dentistry – NewCaney, TX

• Exposed diagnostic dental x-rays to analyze teeth condition.

• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

• Laid out dental instruments and equipment before procedures. Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.

•

• Instructed patients about postoperative instructions prescribed by their dentist. Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.

•

10/2010 to 02/2012 Laboratory Assistant

Family vision center – Kingwood, TX

• Assisted in troubleshooting and repairing glasses for patients.

• Maintained an updated list of archived materials for easy retrieval.

• Verified accuracy of data entered into computer databases or spreadsheets. EDUCATION

10/2020 Associate of Applied Science: Maternal-child Health Central Christian College of Kansas University - Kansas City, KS Some College: Psychology

Lone Star College - Houston, TX

06/2018 Health Sciences

UT Health - San Antonio, TX

CERTIFICATIONS

• Texas State Board of Dental Examiners, 71003

• BLS - Basic Life Support

• Pit and Fissure Sealants

• SOAR - SMHSA - Substance Abuse and Mental Health REFERENCES

Courtney Labbé, Coworker - 713-***-****

Jimmt Hobbs -Coworker -281-***-****

Dr.Jonathan Patrick -Owner and Doctor at CFKPD- 832-***-**** Arielle Eads-Friend -936-***-****

Contact this candidate