Customer Service Technical Support
Resume:
S
Helen Stark
********@*****.***
Dallas, TX 75226
SUMMARY
Friendly and dependable professional seeking a part-time, remote virtual position. Coming out of retirement to offer over 20 years of experience in customer service, administrative support, and technical troubleshooting. Highly organized, tech-savvy, and ready to help remote teams stay efficient and connected.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
SKILLS
Virtual Assistance & Scheduling
Customer Service (Phone, Email,
Online)
Microsoft Office & Google Workspace
Billing, A/P, A/R, and Financial Record-
Keeping
Tier 1/2 Remote Technical Support
Proficiency of Computer Hardware &
Software
Professional and Friendly
Communication
Customer communication
Sales optimization
Financial recordkeeping
Office administration
Workflow optimization
Technical support
Problem resolution
Team collaboration
Effective communication
Time management
Cash register management
Goal setting
Multitasking Abilities
Pricing adjustment
Problem-solving aptitude
Accounting oversight
Relationship building
Professional demeanor
Shipping management
Product description writing
Multitasking
Copywriting
Brand management
Order fulfillment
Point-of-sale system
Lead generation
Customer database management
Customer engagement
Visual merchandising
Product promotion
Decision-making
Business strategy
E-commerce management
Client retention strategies
Team leadership qualities
Excellent communication
Pricing strategy development
Upselling strategies
Time management abilities
Sales expertise
Interpersonal communication
Professional networking
Customer relationship management
Email marketing
Promotions
Performance tracking
Market research
Brand development
Problem-solving abilities
Merchandise promotion
EXPERIENCE
Power Seller
eBay/ Jan 2013 to Current
Built a successful online business with a 98% positive feedback rating. Managed product research, detailed listings, sales, shipping, and customer communication with speed and accuracy.
Administrative/Customer Service Manager
Dallas, TX
Intuitive Visuals/ Jan 2004 to Jan 2016
Managed daily office operations, kept financial records updated, handled client correspondence, scheduled meetings, and supported marketing projects. Helped streamline workflows to improve team productivity. Network Technician, Tier 2
Carrollton, TX
Stream International (AT&T Call Center)/ Jan 2000 to Jan 2002 Provided remote tech support for national cable internet customers, diagnosing and resolving connectivity and computer issues.
Consistently praised for friendly service and thorough problem resolution. Handled over 49 calls per shift.
EDUCATION AND TRAINING
Business Administration: coursework
Austin Community College
CompTIA Certification
CompuTech
Medical Coding & Billing: Accreditation
Tech Skills Institute
REFERENCES
References will be available upon request.
Contact this candidate