Customer Support Specialist

TOMMY

PARKER

Tech Specialist- Musician

A LITTLE ABOUT ME

I am a huge fan of technology and all of the

ways it can make life easier, but I am also the

person you’d call when tech is making your

life more difficult. I would consider myself an

expert troubleshooter, a quality I inherited

from my grandmother. Whether it’s Desktop

Systems, Audio Engineering

Equipment/Software, or A/V Equipment I will

be able to assist you with whatever tech needs

you encounter.

...even printers.

CONTACT

PHONE: 541-***-****

EMAIL: ***********@*****.***

HOBBIES

Singing/Songwriting

Audio Engineering

Building Computers

Learning New Tech

Raising Animals

EDUCATION

• Berklee College of Music- Master’s Certificate: Studio Engineering

• Salem International University- MBA

• Northwest Christian University- Bachelor’s Degree: Music Industry WORK EXPERIENCE

GloryBee Foods- Technical Support Specialist

Jan 2023- Current

• First responder to Customer Support Tickets

• Manage AD and Office 365 Accounts

• Provide physical support to repair/install equipment. Continu Data Services-Desktop Support

Sept 2021–Dec 2022

• Manage AD and Office365 Accounts.

• Respond to any Support Ticket provided by a client. Linn-Benton Community College-Media Tech 3

Aug 2013- Sept 2018

• Respond to Tech Support requests from Faculty, Staff, and Students.

• Plan, install, and maintain all Classroom Tech equipment.

• Prepare and Manage Large Scale Events. (Concerts, Graduation.) Bethesda Lutheran Church- Contemporary Service Coordinator Nov 2011– Oct 2021

• Prepare Music for Contemporary Services.

• Plan, Install, and Maintain all Tech.

• Recruit, Manage, and Support Volunteers for both services.

• Arrange and prepare tech for community outreach programs. SKILLS

• Troubleshooting

• General Tech Knowledge

• General Affability

• Refined Tech Knowledge

• Customer Support

• Kind Demeanor

Useless

Pop Culture

Knowledge

•

Contact this candidate