Customer Service Data Entry

Jeff Smith

*************@*****.*** 602-***-**** Phoenix, AZ

Summary Professional with 22 years of experience, administrative support in the medical sector and underwriting assistance. Highly skilled in data entry, client file management, and customer service, with a proven ability to collaborate across departments and maintain service excellence.

Professional Experience

Chubb Insurance (Simple Solutions) – Phoenix, AZ

Operations Specialist Jan 2025 – Jun 2025

• Retrieved and distributed loss run reports from internal systems to clients.

• Indexed documents from digital folders into the company database.

• Responded to customer service requests promptly and professionally. Western World (an AIG Company) – Scottsdale, AZ

Underwriting Assistant Jul 2017 – Jun 2024

• Maintained and organized digital client files for underwriting purposes through AS400 system.

• Processed broker and client loss run requests and assisted with complex service needs.

• Coordinated with underwriting and production teams to issue policies and correspondence accurately.

Gruber Power Services – Phoenix, AZ

Services Administrator Aug 2016 – Jul 2017

• Compiled and processed service reports for account management.

• Managed communications with field engineers to resolve service discrepancies. AmericInn Hotel – Burlington, IA

Front Desk Clerk Jul 2015 – Sep 2015

• Handled guest check-ins, check-outs, and reservations.

• Delivered excellent customer service to enhance the guest experience. Winegard, Inc. – Burlington, IA

Production Assembler & Tester Sep 2013 – Nov 2013

• Assembled and tested electronic products according to specifications and standards.

• Met production goals while maintaining quality assurance. Basec Medical Consult Services – Phoenix, AZ

Administrative Assistant Feb 1999 – Aug 2012

• Managed patient records, appointment scheduling, and front-office duties.

• Supported medical staff with administrative tasks to ensure smooth operations. Education

Burlington Community High School – Burlington, IA

High School Diploma, General Studies May 1987

Certifications & Coursework

• Customer Focus & Orientation – Sep 2022

• Customer Service – Sep 2022

• Basic Computer Skills – Aug 2024

• Spreadsheets with Microsoft Excel – Jul 2024

• Data Entry: Attention to Detail – Jul 2024

• Working with MS Word Documents – Aug 2024

• Work Style: Reliability – Sep 2022

• Principles of Accounting – Jul 2024

• Sales Skills – Sep 2022

Technical Skills

• FileMaker Pro

• ImageRight

• AS400

• 10-Key Data Entry

• Microsoft Office Suite (Word, Excel, Outlook)

• Digital Documentation

• Computer Literacy

• Accounts Receivable

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