Customer Service Delivery Driver

Rickel Thomas

Jamaica, NY ***** 646-***-**** ***************@*****.***

Summary of Qualifications:

● Highly motivated and skilled professional with extensive delivery driver, cashier, and retail experience

● Exceptional organizational abilities with background managing back of house operations and maintaining a safe and efficient work environment

● Alert, proactive, detail oriented, and prepared worker; accustomed to following protocol

● Excellent communication skills; able to resolve problems, intervene calmly and respectfully, and anticipate issues

● Computer skills including Google Workspace, professional email usage, Internet, and remote work

● Pending: OSHA 10 hour General Industry certification/NYS 8 & 16 hour Security License Experience:

AmazonFlex/Instacart Long Island, NY

Courier 01/2024-05/2024

● Acted as contract delivery person using personal vehicle to deliver packages and shopping orders to customers assigned through online application

● Traveled to designated Amazon warehouse locations or customer’s chosen store to pick up items, retrieve orders, and load vehicle with packages

● Carefully monitored product quality; selected alternate brands or products if necessary, consulting closely with customers by phone or text to confirm clarity of order

● Bagged and packaged orders carefully to ensure items were secured and prevent any damage

● Delivered orders to customer locations

● Obtained receipt, identification, and signatures as needed for specialty orders

● Managed multiple orders, delivery locations, and customers simultaneously; utilized GPS to optimize routes, meet estimated delivery times, and manage time effectively UberEats Queens, NY

Delivery Person 03/2020-08/2020

● Acted as contract food delivery person - delivered food from restaurants and stores to customers

● Received customer orders using UberEats mobile app

● Interacted with customers on an ongoing basis by texting to update and specify customer preference, provided quality customer service

● Delivered food items to customers on time and in excellent condition

● Followed road safety rules to prevent accidents and incidents

● Managed multiple orders, delivery locations, and customers simultaneously - utilizing GPS to optimize routes, meet estimated delivery times, and manage time effectively Footprints Express Cafe Great Neck, NY

Cashier 03/2018-03/2020

● Received and fulfilled customer orders - processed customer payments by cash, credit cards, or debits

● Provided quality customer service - answered questions, provided recommendations based on client specifications, and resolved issues

● Balanced cash register, carefully documented cash amounts at start and end of shift and reported any discrepancies

● Maintained a clean and orderly work station and wiped down counters as needed Stop & Shop New Hyde Park, NY

Stocker 07/2016-01/2018

● Received inventory shipments and sorted incoming deliveries

● Responsible for overall organization and maintenance of back of house - assisted with general upkeep by breaking down and machine pressing boxes for disposal

● Conducted routine checks around store to ensure shelves were stocked and organized correctly, documenting which items needed to be replenished and restocking as needed

● Trained and onboarded new employees in company protocol and stocking procedures

● Operated cardboard baler and forklift

● Provided customer service as needed - directed customers to appropriate aisles and helped locate merchandise Education

The HOPE Program Brooklyn, NY

Career Enhancement Training 06/2024-Present

● Courses in: customer service skills and principles, conflict resolution, problem solving, written and interpersonal communications, financial planning, public speaking, time management, team work principles, and project-based learning

● Computer literacy: Google Workspace, Google Docs, email and Internet, remote learning

● Training in: OSHA 10 General Industry Certification/NYS 8 & 16 hour Security License

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