Customer Service Representative

C U S T O M E R S E R V I C E

P R O F E S S I O N A L

AMBER JACKS

A J

469-***-**** ***********@*****.*** 1342 Piedmont Dr, Mansfield, TX 76063 I am a highly personable, punctual, and responsible professional with strong experience in Customer Service and the healthcare industry. Always a team player and strive to add value to every employment experience. Highly coachable and flexible.

E X P E R I E N C E

PHLEBOTOMIST & CSR Drew blood and collected samples through a variety of venipuncture techniques

Acted as a customer service representative helping patients with scheduling, inquiries, and test results Assisted with sales and marketing to boost product sales ASSISTANT TEACHER Develop strategies or programs for students with special needs

Modify teaching methods or materials to accommodate student needs

Prepare reports detailing student activities or performance SERVER Monitor activities of individuals to ensure safety or compliance with rules

Resolve customer complaints or problems

Manage inventories of products or organizational

resources

E D U C A T I O N

Lumberton High School Graduate

2013 - 2016

SECONDARY SCHOOL

Texas School of Phlebotomy

2020

PHLEBOTOMY CERTIFICATION

Maintain Medical Records

Adhere to HIPAA compliance

Venipuncture expert

E X P E R T I S E

Strong customer service skills

Problem-Solving

Computer Literacy

Quickly builds rapport

Professional Communication

Creative & Coachable

My Labs Direct LLC

2020 - Present

Whitney Elementary

2019 - 2020

Texas Roadhouse

2016 - 2019

AMBER

JACKS

JULY 2022

1 3 4 2 P I E D M O N T D R I V E

M A N S F I E L D, T X 7 6 0 6 3

4 6 9 - 7 6 3 - 2 7 2 4

A M B E R 2 3 J A Y Y @ Y A H O O . C O M

To the Leadership & Hiring Team:

I am looking for a dynamic and challenging role to utilize my current skillset and obtain additional experience. I love learning and I am very coachable. I believe that my education, experience, and attitude will be a great asset to your organization.

I am passionate about delivering an excellent customer service experience in all client-facing situations, whether that is through a venipuncture blood draw, working with a patient over the phone, or connecting vendors to company services. Having diverse experience in different industries, I am great at first impressions and overall customer and patient satisfaction. I am highly driven and self-motivated to produce results, but I also love working in a team environment and I greatly value organizational culture. I sincerely appreciate your consideration of my application and I look forward to discussing the position further! Sincerely,

Amber Jacks

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