Customer Service Senior Sales

ABOUT ME

I am a adaptable,dedicated and results-driven Retail Sales Supervisor with 10

years experience And 3 Years as operational Manager with leading high- performing teams in dynamic retail environments. Proven expertise in driving sales growth, optimizing store operations, and delivering exceptional customer service. Skilled in inventory management, staff training, and implementing effective merchandising strategies. Adept at analyzing sales data to inform decision-making and enhance team performance. I am committed to cultured a positive work culture and achieving organizational objectives. WORK EXPERIENCE

Ramesh Katwal

Passport: PA2009625

Work permit: Nepalese

Date of birth: 23/02/1990

Place of birth: Morang, Nepal

Nationality: Nepalese

Gender: Male

CONTACT

Bhaktapur, Nepal, Suryanagar,

Suryabinayak 5

44800 Bhaktapur, Nepal

(Home)

*********@*****.***

(+977) 984*******

982-***-**** (WhatsApp)

Opreration Manager

07/03/2022 – Current

• Oversaw daily operations across departments to ensure smooth and efficient workflow.

• Managed staffing, scheduling, and performance monitoring for cross- functional teams.

• Implemented strategic plans to improve operational efficiency and reduce costs.

• Ensured compliance with health, safety, and quality standards.

• Analyzed data to assess productivity and identify areas for improvement.

• Cordinated inter-departmental communication and resolved operational challenges

Senior sales Supervisior

04/03/2018 – 08/01/2019

• Supported Store Manager with operations and business performance.

• Supervised staff and improved customer service standards.

• Managed inventory and ensured stock availability.

• Handled staff training and shift scheduling.

• Participated in audits and maintained store documentation.

• Do Customer service

Sales Supervisor (Acting Manager)

03/04/2015 – 03/04/2018

• Operate Store

• Team Supervison

• Sales And Customer Service

• Store Operations

• Sales Target & Reporting

• Policy & Compliance

• Communication

Senior Sales advisor

01/08/2013 – 07/07/2015

• Delivered exceptional customer service.

• Assisted manager in sales growth and team effectiveness.

• Managed stock levels and maintained KPI benchmarks.

• Monitored staff attendance and handled store independently.

• Supporting sales performance.

• Mentoring junior staff.

• Helping to maintain the store's overall standards. Astalaxmi Innovation Bhaktapur, Nepal

British Home Store Bhs Jawad Business Group Manama, Bahrain Adams Kids Jawad Business Group Manama, Bahrain

British Home Store Bhs Jawad Business Group Seef, Bahrain Husspupies Jawad Business Group Seef, Bahrain

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Neplese

Other language(s):

English

Listening C1

Spoken production C1

Reading C1

Spoken interaction C1

Writing B2

Sales Assistant

15/12/2012 – 01/08/2013

• Customer Service

• Greet customers and assist them with product selection.

• Answer customer questions and provide product information.

• Meet or exceed individual and team sales targets.

• Upsell and cross-sell to boost overall sales performance

• Maintain strong knowledge of store products and services.

• Stay updated on new arrivals, features, and promotions.

• Educate customers to help them make informed choices.

• Merchandising & Display

• Cash Handling

• Store Maintenance

• Keep the store clean and orderly.

• Report damaged or missing stock.

• Teamwork & Communication.

Floor Supervisor

04/01/2009 – 30/11/2012

• Till Operation.

• Team Supervision

• Customer Service

• Operational Oversight

• Inventory and Stock Management

• Sales and Performance Monitoring

• Quality Control

• Conflict Resolution

• Training & Development

Cashier

• Handled payments and issued receipts/refunds.

• Resolved billing and account issues.

• Maintained daily financial records and reports.

• Managed inventory, stationery, and administrative files.

• Prepared banking and promotional cash floats.

• Generated commercial, reconciliation, and sales reports. Janaki Colorteck, Distributor of Berger Pants. Bhaktapur, Nepal 2011 Bhaktapur, Nepal

Bachelor Sarada College

Hindi

Listening C1

Spoken interaction C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS

Organizational and planning skills Effective Questioning & Listening Skillls Team-work oriented Motivated TRAINING AND CERTIFICATION

Diploma in Basic Computer Skills Retail Management Program Quality Customer Service • Health and Safety Training • Understanding & Dealing with Customers Strive for Excellence HOBBIES AND INTREST

Ramesh Katwal

I like to play team games such as Football, Volley ball and Cricket because they are structured physical or mental activities played by two or more groups of participants working together towards a common goal. These games are designed to promote teamwork, communication, strategy, and collaboration. Each player has a specific role or responsibility, and success is achieved through coordinated effort and mutual support. Team Games

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