Software Development 2 Yrs

UPENDER RAO, CSM, SAFE Agile & ITIL

Email:*********@*****.*** LinkedIn: linkedin.com/in/upenderb Tel: 712-***-**** Visa: H1B Location: Houston, Texas

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A dynamic technical manager with over 14.5 years of global IT delivery experience in the Manufacturing (6+), Airlines (4 Yrs), Hi-Tech (2 Yrs), Banking (2 Yrs) industries. Capabilities includes – project, program, execution, portfolio management, business analysis management, team leadership of large offshore teams, software development, global delivery. Specialize in managing million-dollar portfolios and large team size. Masters in computers. Certified in SAFe Agile, CSM, ITIL. and PMP trained.

PROFESSIONAL EXPERIENCE

•Responsible for delivery and program management, managing cross functional teams (Business groups, Dev, QA, Support, Release) across several time zones and locations.

•Managed 12+ multi technology projects with team size of 100+ and delivered excellent results

•10+ years core experience in applying SAFE/Agile methodologies and delivered many projects successfully

•Experienced in facilitating Agile scrum ceremonies and JIRA, Azure DevOps tools

•Develop and manage project plans including Schedule, cost, time, resources and key deliverables

•Coordinate and facilitate product demos, discussion, and meeting to ensure effective stake holders engagement and alignment.

•Collaborate with Product Owners & cross functional teams (technical & non-technical, stakeholder) and ensure all project milestones are delivered.

•Negotiate contracts and statements of work SOW with tool vendor

•Identify and manage project risks, develop mitigation plans, and communicate them to the customer

•Resource management onboard & off boarding and allocating to them

•Lead and manage technical application development projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.

•Collaborate with cross-functional teams to define project requirements, scope, and objectives.

•Drive quality control, prioritize projects in alignment with organizational and stakeholder goals.

•Develop detailed project plans, schedules, and status reports using project management software (Project, PowerBi, Jira,).

•Provide technical guidance and support to the development team, leveraging knowledge of C#, .Net, and React.

•Oversee the software development lifecycle (SDLC), ensuring adherence to best practices and methodologies (Scrum, Agile, Waterfall).

•Coordinate with team members, vendors, and stakeholders to develop schedules and establish milestones.

•Create and manage project plans across complex cross-functional teams.

•Prepare and communicate senior management reports on program status and metrics.

•Keep stakeholders apprised on project status, including milestones, timelines, changes, risks, and overall progress.

•Monitor project progress, identify potential roadblocks, and implement solutions to ensure timely delivery.

AREAS OF STRENGTH LEADERSHIP QUALITIES

Program and Project Management

Strategic Planning & Alignment

Agile, Waterfall, SDLC, JIRA, Scrum, Azure DevOps & Salesforce CRM

Global Delivery

Anchoring RFP’s

Account Management

Cross-Functional Collaboration

Vendor Management

Leadership and Collaboration

Stakeholder Management

Resource Management

Negotiations

Staff Development

EDUCATION/CERTIFICATIONS

Master of Computer Applications, Osmania University, Hyderabad, India - June 2008

Certified in United Airlines

Project Management Professional (PMP), - Trained

ITIL® 2011 Certified, Foundation Certificate in IT Service Management

Certified Scrum Master (CSM)®

SAFE 5.1 Certified SAFE Agilist ®, from Scrum Alliance

PROJECT SUMMARY

SMYANSOFT LLC (Rivian Automotive) - Technical Manager - 11/2024 to tilldate

Led a 15-member team in end-to-end delivery of the PLM AMS program supporting Dassault Systèmes' 3DEXPERIENCE platform.

Oversaw global end-user support, seamless system integrations, and environment maintenance.

Managed 600+ monthly tickets with strong SLA compliance, drove custom development (16–32 story points/month), and ensured 16x5 support coverage.

Collaborated cross-functionally, optimized performance through QA and risk management, mentored teams, and delivered executive reporting.

Tata Consultancy Services (Honeywell) - Project Manager - 02/2021 – 11/2024

Directed a $10M+ multi-region IT infrastructure program, streamlining cloud, IoT, and data center projects.

Led large cross-functional teams by implementing SAFe Agile principles to ensure alignment, enhance collaboration, and deliver business value.

Oversaw CI/CD via Azure DevOps, integrated AWS/Azure solutions, and led a 30-member PM team.

Enhanced delivery efficiency with PMO practices, ensured KPI-driven execution, and aligned stakeholders through daily collaboration, dashboards, and strategic engagement.

Led the development of comprehensive project plans, including timelines, budgets, milestone tracking, and risk mitigation strategies to ensure alignment with business goals.

Oversaw the offshore and onshore team collaboration and performance work of delivery.

Coordinated with cross-functional teams—including QA, UAT, release, and production—to ensure all project deliverables met quality standards and timelines.

Tata Consultancy Services (Tata Motors) - Senior Manager - 04/2019 – 02/2021

Led a 90-member team overseeing ICE vehicle programs across 8 enterprise apps, driving automation and operational excellence.

Managed full project lifecycle, financials, and stakeholder collaboration.

Delivered scalable solutions, ensured SDLC quality, upheld SLAs, and championed continuous improvement from planning to project closure.

Tata Consultancy Services (United Airlines) - Delivery Manager - 06/2014 – 04/2019

Managed a project portfolio comprising 20+ initiatives with 150+ team members, ensuring high-quality delivery and seamless execution across global accounts.

Oversaw end-to-end account operations, including forecasting, budgeting, resource planning, and performance tracking to align with strategic objectives.

Acted as the primary point of contact for client engagements, handling escalations, delivering solution presentations, and ensuring alignment with business goals.

Led program governance by establishing and monitoring processes for Issue Management, Change Control, and Quality Assurance to optimize execution.

Ensured services consistently met or exceeded defined KPIs and SLAs, driving operational excellence across multiple service lines and client accounts.

Tata Consultancy Services (Bank of America) - Technical Lead - 06/2012 – 06/2014

Led a 25-member global team delivering end-to-end web application projects, from requirement analysis and roadmap planning to development and deployment.

Oversaw full SDLC using .NET MVC 5, Entity Framework, SQL Server, and Telerik Kendo Charts, ensuring quality through testing and version control via Visual SourceSafe.

Tata Consultancy Services (Microsoft) - System Engineer - 04/2011 – 06/2012

Contributed to full-stack web application development using .NET and SQL Server 2012.

Handled database design, charting with Telerik Kendo, thorough testing (unit, integration, system), and UAT support.

Collaborated on requirements and design, and managed source control with Visual SourceSafe.

TECHNOLOGY FORTE

Microsoft Project, .NET, Agile, Salesforce CRM, SAP/HANA, Elastic, Informatica, POWER BI, Waterfall, SDLC, MS Stack, Cloud, ADM, Infrastructure, Engineering, Analytics, Data Science/AI/ML

NI

A CLARKE

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