Quality Assurance Call Center

CAROL MCGRUDER

********@*******.*** 240-***-****

Skills

• Mastery of Anatomy/Physiology, Medical Terminology

• Medical Data Extraction, Voice Recognition Editing and Quality Assurance

• Transcription of 85 WPM

• Gracious, Personable, Dependable Call Services

Experience

TeamHealth Access Nurse Knoxville, TN

Patient Coordinator

Working remotely to facilitate efficient triage and documentation and communication between patients and staff.

Answering high-volume inbound calls in a remote, fast-paced healthcare call center environment with empathy and medical language expertise.

Westat Rockville, MD

Medical Records Abstractor (09/2024 – 4/2025)

Conducts medical record reviews within designated hospital environments.

Identifies relevant patient cases based on project criteria, abstracts key information, and accurately enters data into the collection tool.

Johns Hopkins Medicine International Baltimore, MD

Senior Patient Access Specialist (02/2024 – 09/2024)

Assisted diverse patient populations via phone, verbal, and written communication.

Achieved top metrics for tone, empathy, and customer relationship management.

Maintained insurance pre-registration in Epic, CRM, and Avaya systems.

Mastered multiple specialties and subspecialties.

Shady Grove Adventist Hospital Rockville, MD

Cardiology Transcriptionist/Health Unit Coordinator (10/2022 – 01/2024)

Produced patient notes, histories, and discharge summaries using formatting protocols.

Documented medical information from audio recordings.

Proofread documents for accuracy and completeness.

Provided administrative support to nursing staff.

Clinical First Solutions/One Voice Data Oak Island, NC

Medical Transcriptionist/Voice Recognition Editor (08/2019 – 10/2022)

Edited reports for acute care physicians using MModal Fluency.

Maintained 99%-100% accuracy rates.

Granted QA role for editing and quality improvement.

NOLADAT, LLC Carterville, IL

Medical Transcriptionist (08/2018 – 08/2019)

Transcribed clinical data into EHRs using eScription.

Edited drafts for improved flow and accuracy (98%-100%).

New Jersey Physician's Review Paramus, NJ

Medical Transcriptionist/Editor (08/2017 – 08/2018)

Handled patient information in accordance with HIPAA.

Reviewed and edited speech-recognized drafts for clinical accuracy.

MEDITECH Louisville, KY

Medical Voice Recognition Editor (07/2017 – 09/2017)

Reviewed diagnostic and procedural terminology for accuracy.

Maintained 99% accuracy rate.

Education and Training

Northwestern Senior High, Adelphi, MD

Laurel High School, Laurel, MD

High School Diploma

Medical Transcriptionist System Training Washington, DC

Certificate of Completion (CMT/AAMT) in Medical Transcription

Certifications

• Certified Medical Transcriptionist (CMT)

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