Customer Relations Business Development
Resume:
BRAD
WILKINSON
CONTACT
***********@*****.***
Mebane, NC 27302
SKILLS
•Staff Management
•Customer Relations
•Budget Development
•Financial Management
•Contract Negotiations
•Coaching and Mentoring
•Business Planning
•Profit and Loss Analysis
•Operations Management
•Training and Development
•Staff Hiring
•KPI Management
•Reducing Cost
•Evaluating Suppliers
•Vendor Negotiations
•Effective Communicator and Public Speaker
SUMMARY
Results oriented professional offering over 20+ years of managing technical and non-technical professionals. Strong communicator who excels in driving results through collaboration, organization and relationship building. World class customer and vendor relationship skills. I believe in doing what your competitor is not doing and do what they are doing better for success.
EXPERIENCE
2015 - 2025
Owner
Signing Made Simple, LLC
•Prepared loan documents and accepted notary assignments via email, text, or phone.
•Contract work out to third party notaries.
January 2013 - 2015
Business Development Manager/Financial Representative
Morgan Stanley/Guardian, NC
•Generated $3.5M in assets in a very competitive market after developing management expertise in the insurance, financial, and investment industry
2008 - 2012
Business Owner
The Ups Store, Durham, NC
•Purchased a The UPS Store in Durham, NC with revenue of $289,000 and 1 employee
•Improved gross margins from 18% to 40%, increased revenue by 38%, and increased net profitability by 40% on an annualized basis over a 4 year period through cost cutting measures.
•Sold the business for a 62% ROI with 3 employees on January 13, 2012.
1996 – 2008
Technical Director
AOL
•Led global team of up to 40 employees and managed budgets of $100M for 24x7 operations of core consumer products totaling over 10,000 servers and 2
PB of storage
•Expanded architecture for email service to 6,000+ servers and 700+ Databases.
•Slashed $2M in costs by converting servers to RedHat and CentOS to eliminate
contracts
•Improved time-to-market and lowering mailbox cost by 50% over two years.
EDUCATION
University of North Carolina Chapel Hill
Masters of Business Administration
(MBA) International Business
2007-2009
Strayer University
Bachelor of Science in Information Systems
2005-2007
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