Quality Assurance Systems Analyst

James Chustz

Seasoned IT Professional Systems Analyst Quality Assurance Engineer

Summary:

Highly analytical and detail-oriented professional with extensive experience in software testing, quality assurance, and systems analysis. Proven expertise in creating and executing test scripts, validating software compliance, and conducting load tests. Adept at managing test cases, tracking defects, and providing knowledge transfer on testing processes. Skilled in document management, information governance, and workflow validation.

Education:

Southeastern Louisiana University, Hammond, LA

Bachelor of Science in Computer Science

Certifications:

●70-761: Querying Data with Transact-SQL, Microsoft

●IBM Certified Specialist in Rational Test Management and Robot

Skills:

●Test Script Development & Execution

●Defect Tracking & Management (Jira, HP ALM, TFS)

●Load & Performance Testing (JMeter, Silk Performer)

●Document Management & Workflow Validation (IBM FileNet)

●Functional, System, and User Acceptance Testing (UAT)

●Test Plans, Cases, and Scripts Development

●SQL & Database Testing (Oracle SQL Developer, Microsoft SQL Server)

●Automation Tools (Selenium, Rational Functional Tester, QuickTest Professional)

●Cross-functional Collaboration & Knowledge Transfer

Professional Experience:

Blue Cross Blue Shield of Louisiana, IT Department, Baton Rouge, LA

Senior Systems Analyst / Senior Tester Nov 2019 – Dec 2024

●Designed and executed 300+ comprehensive test cases in MS Excel to verify successful member migration to Facets, achieving 100% requirement coverage

●Managed the complete regression testing lifecycle through TFS, including test case execution, defect logging, and resolution tracking

●Developed 50+ automated test scripts using Selenium WebDriver and TestNG framework, reducing manual testing efforts by 40%

●Established traceability matrixes to ensure complete alignment between test cases and business requirements

●Created detailed load testing scenarios in JMeter, simulating 1000+ concurrent users to identify system bottlenecks

●Investigated and resolved 200+ production incidents using Service Now, reducing system downtime by 30%

●Led the documentation and standardization of testing workflows, improving team efficiency by 25%

Blue Cross Blue Shield of Louisiana, BET Department, Baton Rouge, LA

Quality Assurance and Testing Engineer Jul 2016 – Nov 2019

●Conducted comprehensive smoke testing for 20+ Trizetto Facets release fixes, ensuring system stability

●Performed end-to-end testing including functional, black box, negative, compatibility, and recovery testing

●Developed 150+ test claim adjudication scenarios for new groups and renewals projects with complex benefit changes

●Validated document workflow management systems (IBM FileNet), ensuring compliance with retention policies

●Created 30+ automation scripts in SOAP UI using Groovy Script for thorough web services testing

●Managed test execution and defect tracking through HP Quality Center and TFS, maintaining 95% defect closure rate

●Mentored 5 junior team members on testing methodologies and tools usage

Electronic Arts, Baton Rouge, LA

Quality Assurance Game Tester, Pro-Unlimited Jun 2015 – Nov 2016

●Executed 500+ test case scenarios across multiple sports titles, identifying critical gameplay defects

●Performed comprehensive testing including smoke, regression, ad-hoc, and online connectivity tests

●Documented 200+ defects with detailed reproduction steps using Microsoft DevTrack and DevTest

●Conducted compatibility testing across multiple gaming platforms and hardware configurations

●Participated in daily scrums to report testing progress and critical issues

●Verified fixes for game-breaking bugs in patch releases

Blue Cross Blue Shield of Louisiana, BET Department, Baton Rouge, LA

Business Engineering Analyst, Frazee Recruiting Consultants Jul 2014 – Mar 2015

●Audited implementation of 50+ Facets configurations, documenting findings with screenshots and SQL results

●Designed and executed 100+ test cases covering all functional and business requirements

●Tracked test execution and defects through HP Quality Center, maintaining detailed test records

●Created standardized test case templates in Excel for various benefit change types

●Collaborated with business analysts to clarify requirements and acceptance criteria

●Participated in requirement walkthroughs and test case review sessions

Enta Ticketing Solutions, Baton Rouge, LA

Quality Assurance Analyst Aug 2012 – Jun 2013

●Manually tested POS, mobile, and desktop legacy ticketing management systems

●Executed 200+ test cases covering all system functionalities and user workflows

●Identified and reported 150+ defects using On Time defect tracking system

●Verified fixes for critical production issues in emergency patch releases

●Created test data sets covering various ticketing scenarios and edge cases

Wolters Kluwer Financial Services, St. Cloud, MN

Quality Assurance Lead Content Manager Nov 2010 – Oct 2011

●Manually tested web portal for indirect lending dealer management system

●Created comprehensive test plans in Microsoft Excel covering all system features

●Tracked feature development and defects through Microsoft SharePoint

●Evaluated component integration risks for upcoming releases

●Conducted exploratory testing to identify undocumented issues

I. T. By Design, Baton Rouge, LA

Quality Assurance Engineer Dec 2008 – Apr 2010

●Developed and maintained automated regression scripts using Rational Functional Tester 8

●Created test data through Microsoft SQL Server 2008 for automation scripts

●Tracked features and defects using On Time system

●Performed manual testing for Army Health Tracking and Property Insurance applications

●Participated in requirement analysis and test planning sessions

GCR Consulting, New Orleans, LA

Quality Assurance Engineer Jun 2008 – Dec 2008

●Developed automated test script framework in VB Script using Quick Test Professional 9.5

●Created regression and security test scripts for Election System application

●Managed script versioning control through Team Foundation Server

●Executed load testing to verify system performance under stress

●Documented test procedures and results for audit purposes

Lamar Advertising Company, Baton Rouge, LA

Quality Assurance Engineer Nov 2007 – May 2008

●Developed and maintained automated regression scripts using Quick Test Professional 9.2

●Created load testing API suite using Silk Performer

●Tested billing and accounts receivable applications

●Documented test results and presented findings to development team

●Participated in daily stand-up meetings to report testing progress

Strategic Business Solutions, Baton Rouge, LA

Developer/Analyst/QA Manager Aug 2005 – Nov 2007

●Performed build, verification, and installation for multiple .NET applications

●Developed and maintained automated regression scripts using Rational Robot

●Created manual test case scenarios using Rational Test Manager

●Developed forms and reports using Microsoft Access 2003 with SQL backends

●Tracked defects through Quest bug tracking system

●Managed complete QA process for multiple concurrent projects

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