Customer Service representative
Resume:
Naomi Lancaster
Pearland, TX
****************@*****.***
**SUMMARY** Organized and independent worker with strong time management skills. Detail-oriented and quick to learn new tasks effectively. Passionate about supporting individuals with autism and dedicated to furthering my expertise in behavioral therapy.
**SKILLS**
**Behavioral Therapy:** Medication Administration, Documenting Behaviors, Responding to Emergencies
NPI number 183*******
**Communication:** Strong personal communication skills, Customer Service Oriented
**Sales and Management:** Merchandising Expertise, Opening and Closing Procedures.
**PROFESSIONAL EXPERIENCE**
**Registered Behavioral Technician**[ACS Autism compassion services 7208 Dobson St., Indianapolis, IN] January 2025 - August 2025
Provided individualized therapy for clients with autism, primarily focusing on ages 3 to 5
Established instructional control quickly and effectively paired with clients.
Utilized Applied Behavior Analysis (ABA) techniques to develop and implement tailored behavior intervention plans.
Conducted assessments to monitor client progress and adjusted treatment plans as necessary.
Committed to expanding my experience and contributing to the improvement of the lives of individuals with autism.
** Registered Behavioral Therapist* Bierman Autism Center 16414 Southpark Westfield,dr Indiana, April 2024 - December 2024
Delivered individualized therapy using ABA techniques for children with autism.
Developed and implemented behavior intervention plans tailored to each child's needs.
Collaborated with families to support and educate them in the therapeutic process.
Monitored client progress through assessments and adjusted treatment plans accordingly.
Worked with multidisciplinary teams to enhance therapeutic effectiveness.
**Disability Assistant** Heights Church, Alvin, TX May 2023 - November 2023
Coordinated with the disability director to address student needs and curriculum adjustments.
Engaged with special needs students through hands-on activities, music therapy, and outdoor play.
Maintained a consistent classroom routine to promote a comfortable learning environment.
Developed positive relationships with families and utilized appropriate methods to support their child.
**CUSTOMER SERVICE REPRESENTATIVE** Pei Wei, Pearland, TX September 2021 - July 2023
Ensured customer satisfaction by addressing inquiries and resolving issues.
Provided product/service information and maintained a welcoming atmosphere.
Responsible for opening/closing the store and efficiently handling cash and credit card transactions.
**MEDICATION TECHNICIAN** Orchard Park at Southfork, Manvel, TX January 2022 - October 2022
Administered medications to residents in accordance with facility policies.
Provided direct care, performed medical check-ups, and updated patient records.
Monitored and reported side effects of medications to supervisors.
**ASSISTANT TEACHER** Ivy Kids of Manvel, Manvel, TX August 2020 - June 2021
Maintained a balanced schedule between rest, instruction, and active play.
Created a nurturing environment to support children's social and emotional growth.
Led children in creative and educational activities while ensuring safety.
**RESIDENT ASSISTANT** Colonial Oaks Senior Living, Pearland, TX January 2019 - July 2020
Assisted residents with daily activities, ensuring personal hygiene and comfort.
Monitored vital signs and maintained accurate records of resident care
**Customer Service Sales** (Summer Job) Vector Marketing May 2019 - August 2019
Delivered exceptional customer service and scheduled appointments.
Gained sales experience through virtual representation and showcased effective communication skills.
**EDUCATION**
**Glenda Dawson High School**, Pearland,
**SPECIAL TRAINING**
Food and Alcohol Handlers Certification
Successful completion of State Medication Technician Exam
CPR and First Aid Certified
**VOLUNTEER WORK**
**Ben Taub Intern Training Program**: Assisted in emergency study cases for practice doctors.
**South Main Church**: Helped feed the homeless by providing warm food, blankets, and necessities.
**Shoe Donation Community Service**: Collaborated with the community to pack shoes for children!
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