Customer Service Insurance Agent
Resume:
Patricia Carrillo
**** *** **** ***. ****, El Paso, Texas 79936
**********@***.***
Objective
To secure a challenging position to utilize my training and skills. Allowing me to learn and grow, while contributing to the success of the company.
Experience:
Maximus Oct 2024 – 01/01/2025
Customer Service Representative
Handling inbound phone calls.
Helping customer with providing health coverage
American Health Marketplace Florida
Health Insurance Agent, Oct 2023 – July 2024
Handling inbound and outbound phone calls
Helping customers with providing health coverage thru ACA.
Tranquility Life Insurance, El Paso, TX
Insurance Agent, August 2022– Oct 2023
Assist clients in obtaining the proper life and health insurance for their individual and family needs.
Flagship Credit Acceptance, Coppell, TX
Collector, April 2013 - August 2022
Handled and processed 80 to 130 inbound & outbound calls a day.
Collected on 1 - 90+ days accounts past due to bring accounts current.
Ensured that lender collection programs, payment arrangement options and deferments were offered and recorded accurately.
Ensured that accounts collected on avoided repossession.
Collected $80,000.00 - $120,000.00 monthly.
Green Tree Servicing, Fort Worth, TX
Collector, September 2010 - April 2013
Reduced mortgage delinquency without sacrificing customer service standards or causing unwarranted repossessions.
Foreclosures, mods, short sales or DIL.
Assisted delinquent customers in creating a payment plan to become current while using professionalism and tact.
Achieved numeric standards for servicing delinquent accounts without sacrificing quality of service.
Consistently represented the Company in a professional manner by providing good customer service.
Assisted customers with the proper documents for any type of mods, SS or DIL.
Communicated with realtors for SS or DIL, faxed and mailed documents.
Bank of America, Fort Worth, TX
Collector 1, October 2009 - September 2010
Handled inbound and outbound collection calls.
Assisted homeowners with active foreclosure loans.
Assisted with researching loans, billing questions and concerns, taking payments, and setting repayment plans on active loans.
Order reinstatement figures on foreclosure loans and set up full/partial reinstatements to cure loans.
Work with attorney/foreclosure tech on foreclosure loans. Submit postponement requests on foreclosure loans. Assist homeowners with updating financial information for assistance that is available such as repayment plans, or modification assistance, start the modification process once homeowner referred for assistance, research modification process, provide status updates.
Education
Diploma, Huntington Park High School
Huntington Park, CA, 1980
Cerritos College Norwalk, CA, 1980-1981
El Paso Community College El Paso, TX, 1994
Licenses
Life and Health Insurance License, August 2018
References
Available upon request
Contact this candidate