Customer Service Social Media
Resume:
Ava Whitley
*** ***** ******* ****** ** 704-***-****
Stanfield, NC ***.*******@*******.***
Summary
Skills
Experience
Bank Teller
Wells Fargo
May 2025- Current
Monroe, NC
Bartender
Buzzed Viking Brewing
Company
August 2023- June 2025
Locust, NC
I am a recent graduate of Liberty University with a Bachelor's degree in Business Administration, Music Business. I also am an outgoing and trustworthy employee with a strong commitment to integrity, guided by faith and a passion for ethical decision-making. Engaging personality
Customer service expertise
Social media marketing
Suggestive selling and product promotion
Building customer loyalty and retention
Communication skills
Inventory management
Provide excellent customer service by completing financial transactions such as withdrawals, deposits, check cashing, and payments.
Adhere to security protocols to minimize risk and ensure accuracy.
Maintaining combinations and keys for important bank equipment.
Identifying customer needs to promote bank products and referrals to bankers.
Keeping a balanced drawer to ensure accuracy throughout transactions.
Solely managed the taproom operations in a high-volume setting without support staff, such as food runners or bussers, ensuring seamless service from greeting to closing. Delivered exceptional customer service through multitasking, suggestive selling, and maintaining a friendly, welcoming environment.
Stayed well-informed on a constantly rotating menu of in- house craft beverages to offer personalized recommendations Server
Texas Roadhouse
September 2021- July 2023
Lynchburg, VA
Education
Activities
Accomplishments
References
Edward Hudson
based on guests' preferences.
Built a strong rapport with customers, contributing to repeat visits and a loyal customer base.
Handled all closing responsibilities, including accurate cash drawer reconciliation, and tracking of Keno machine earnings. Created and managed content for the company’s TikTok account, increasing brand visibility, and attracting new clientele.
Consistently drove sales in a high-traffic location near two major colleges by using strategic upselling techniques and personalized menu recommendations.
Boosted check averages by promoting featured items, add-ons, and beverage pairings tailored to guests' preferences. Maintained a deep knowledge of the menu and limited-time offers to confidently guide guests toward high-margin items. Balanced high table volume with a sales-driven mindset, contributing to overall revenue growth in a fast-paced, team- oriented environment.
Liberty University- Lynchburg, VA
Bachelor of Science
Business Administration: Music Business
Involved in community groups throughout college.
Self-taught guitar player
Consistent in the gym
Enjoys traveling
Recognized on the Dean’s List for multiple semesters in recognition of academic excellence.
Joined the National Society of Collegiate Scholars in 2021. Owner
Buzzed Viking Brewing Company
******@************.***
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