Data Entry Customer Service

DIMPLE MEVADA

Hanover Park, IL *****

Phone: 630-***-****

Email: ************@*****.***

Languages: English, Hindi, Gujarati, Marathi

PROFESSIONAL SUMMARY

Detail-oriented and multilingual administrative professional with extensive experience in specimen processing, lab support, data entry, and office administration. Skilled in handling confidential information, maintaining accuracy in fast-paced environments, and supporting clinical workflows. Experienced with Quest’s internal systems — QLS (Quest Laboratory System) and QPS (Quest Pathology System) — which function similarly to industry-standard Laboratory Information Systems (LIS). Certified in medical billing and proficient in Microsoft Office. Known for reliability, organization, and a strong work ethic.

CORE COMPETENCIES

Specimen Accessioning & Processing

QLS & QPS Systems

Data Entry & Document Scanning

OSHA & GMP Compliance

Microsoft Office (Word, Excel, Outlook)

Confidential Information Handling

Multilingual Communication

Customer Service & Phone Etiquette

Inventory & Workflow Management

Time Management & Task Sequencing

PROFESSIONAL EXPERIENCE

Lab Aid

Quest Diagnostics – Schaumburg, IL

Nov 2022 – Present

Assisted with administrative tasks including phones, emails, and documentation

Assist technicians in lab operations.

Prepared and handled specimens for testing following lab protocols

Ensured proper storage and labeling of samples

Maintained cleanliness and adhered to OSHA safety regulations

Recorded data accurately using IDDA, QLS and QPS systems

Supported lab technicians and ensured timely workflow

Specimen Processor

Quest Diagnostics – Wooddale, IL

Jun 2018 – Nov 2019

Monitored specimens for proper handling and storage

Ensured compliance with safety standards and GMPs

Sorting specimen according to test

Scan requisition and enter data in to system, labeling samples sending to different departments for testing.

Accurately scanned and entered specimen data into IDDA, QLS and QPS systems

Participated in quality evaluations to maintain product standards

Supported administrative tasks including correspondence and special assignments

Scanning Operator

Microfilm Enterprises – Arlington Heights, IL

Dec 2019 – Oct 2022

Archived medical records and ensured confidentiality

Performed accurate data entry and multi-source data interpretation

Maintained and organized electronic records for healthcare clients

Independent Chef & Business Owner

Shef.com – Remote

Feb 2022 – Oct 2022

Created and managed a successful online food business

Developed marketing strategies and managed customer relationships

Ensured compliance with food safety standards and regulations

Handled inventory, budgeting, and order fulfillment

Delivered exceptional customer service resulting in repeat business

Cashier

Dunkin’ Donuts – Bartlett, IL

Oct 2017 – May 2018

Processed customer transactions with accuracy and efficiency

Provided excellent customer service and resolved inquiries

Trained new employees on register operations and service standards

Prepared and served food and beverages per company guidelines

Supervisor (Noon Hour)

Hawk Hollow Elementary School – Bartlett, IL

Jan 2018 – May 2018

Supervised students during break periods

Scanned documents and provided administrative support

Followed school protocols and documented incidents as needed

EDUCATION & CERTIFICATIONS

Bachelor of Commerce

K.T.H.M. College

Medical Billing Certification

Triton College

TECHNICAL SKILLS

Microsoft Word, Excel, Outlook

QLS (Quest Laboratory System) & QPS (Quest Pathology System)

Typing Speed: 40+ WPM with 97% accuracy

Document Scanning & Data Entry

Email & Phone Communication

ADDITIONAL INFORMATION

Multilingual: English, Hindi, Gujarati, Marathi

Physically able to kneel, crouch, use a step stool, and lift/move up to 25 lbs

Willing to work flexible hours including weekends and overtime

Strong follow-through and commitment to task completion

Performs effectively with limited supervision

Contact this candidate