Customer Service High School

CAREER OBJECTIVE

•To effectively apply the skills, experience, training and knowledge I have acquired, thus maximizing efficiency and productivity within a dynamic and progressive organization which offers mutual growth.

WORK HISTORY

Jan.2025 Victoria Mutual Building Society

External Sale Referrer

•Inform Customer about the company products and benefits

•Input customer contact information in the portal for the sales team to contact customer to open an account.

•Assist customer with filling out the forms

•Inform customer of the requirement to opening an account.

Dece.2022 VXI Global Centre

Agent Associate /Customer Service Representative

•Answer call

•Trouble shoot device

•Close out case/create case

•Assist Customer with payment

•Answer Customer Queries

•Unlock device

•Process Orders for customer

Mar.2022 Shawn’s Driving School

Receptionist

•Answer Customer Queries Via Email, WhatsApp, Social Media platform, Face to Face etc.

•Register Student

•Collect payment for Classes

•Create Schedule for Classes

Jan.2021 Kegar's Beauty and Cosmetic

Customer Service/ Sales Agent

•Solve Customer Queries

•Cash Customer goods

•Promote the Store

•Schedule Clients Appointments

EDUCATION

Sept.2018-July2019 Distinction College

Caribbean Advanced Proficiency Examination(pending)

•Communication Studies - Grade 4

Sept. 2017-July2018 Youth Reaching Youth

Caribbean Secondary Examination Council./Caribbean Examination Council

•Principle of Business- Grade 2

One (1)Caribbean Advanced Proficiency Examination

•Management of Business - Grade 4

Sept. 2012 - Aug. 2017 Greater Portmore High School

Caribbean Secondary Examination Council./Caribbean Examination Council

•English A -Grade 3

•Office Administration - Grade 3

•Information Technology -Grade 3

•Principle of Accounting- Grade 3

One (1) City and Guild

•Mathematics - Credit

Sept. 2012-2017 Greater Portmore HighSchool

• High School Diploma

•Office Administration Award

•School Leaving Award

Sept. 2005 – 2012 Waterford Primary School

SCHOOL LEAVING CERTIFICATE

GENERAL SKILLS

Computer Literate: Microsoft: Word; Excel; Serving the Web

COMMUNITY ACTIVITIES

2017-2018 Member of Youth Reaching Youth Choir

2017-2018 Waitress at Star Child at Swallowfield

2017-2018 Performed at a Gospel concert

2017-2018 Give food to the homeless in Down Town Kingston

2017-2018 Assistance Teacher at the Burkes Basic School

2016 – 2017 President of Greater Portmore High School’s 4H Club

2014 – 2015 A member of Greater Portmore High School’s Choir

2014 – 2015 Treasurer of Greater Portmore High School’s 4H Club 2013 – 2014 A member of Greater Portmore High School’s 4H Club

2012 – 2013 A member of Greater Portmore High School’s Junior Netball Team

REFERENCES

Available Up on Request

Book Away Now Travel

Portmore St.catherine

August 6, 2025

Dear Sir/Madam,

I hereby apply for the Hotel Scheduler Position within your organization. I according submit my résumé for your consideration. I am a very hardworking, determine, confident individual who is ready to undertake any task given and perform them to the best of my ability.

I endeavor to maintain excellent working relationship with others. I also have excellent team building skills and possess the capability of working on my own initiative if given the opportunity. In my current position as a Customer Service Representative, I have been praised to build rapport with my customer, increase sells and meeting Target each month. I am confident that the Organization offers the right working environment that creates and fosters growth and development for youths with aspirant and ambition.

Thank you in advance for an early and favourable response.

Yours sincerely,

Moesha A. Williams

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