Customer Service Client Relations

BRENDA MOSHER

*** **** ****** ********, ** *****

M. 407-***-****

E. ************@*****.***

PROFESSIONAL SUMMARY

Meticulous and focused, bringing a proven history of providing competent managerial skills through process implementation. Thorough and knowledgeable with a focus on analytical and diagnostic skills. Proficient at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Construction Management, Private Investigations and Customer Service. SKILLS

WORK HISTORY

Creative problem solver

Strong client relations

Process implementation

Medical terminology knowledge

Extremely organized

Strong verbal communication

Self-motivated

MS Windows proficient strong logical

thinking and reasoning skills

08/2022-Present. Services Consultant

Sr. Specialist Customer Preservation Team

Core Competencies: Handles inquires and transactions for single and multiple lines of business and states.

• Uses and demonstrates understanding of software (e.g., Outlook, Word, Excel, Lotus, PolicyPro, Edge, Connect, Chrome, etc.) applications to track, gather information and answer inquires.

• Stays current on products, services and procedures.

• Effective verbal and written communication skills.

• Customer service, sales and influencing others.

• Ability to work independently or as part of a team.

• Identifies the customer’s motive for calling and understands and addresses customer needs.

• Ability to navigate through multiple computer systems simultaneously.

• Retaining customers, both Agency and Direct, using learned save, quoting and troubleshooting techniques.

• Licensed to handle most Auto and Special lines products.

• Applying de-escalation and resolution techniques to resolve customer issues. 6/2019 to 8/2022 Area Accounts Manager

Knox-Blount Maintenance

Core Competencies: Manage 20+ employees to execute and perform janitorial duties as outlined per contractual agreement.

• Hiring, scheduling and site assignment

• Cultivating relationships with customers.

• Creating "high-quality connections" through respectful engagement

• Prioritizing tasks effectively.

• Clear communication of goals and expectations

3/2020 to 6/2020 Sterile Processing Technician

Parkwest Hospital Surgical Dept.

Core Competencies: Performed decontamination, preparation, sterilization and distribution of surgical instruments and medical equipment throughout the surgery center, utilizing infection control and safety practices during all phases of the process. 3/2018 to 6/2019 Emergency/Trauma Technician

UT Medical Center, Knoxville TN

Core Competencies: Actively support the medical team within an emergency room of a hospital

• Monitoring blood pressure, pulse, and temperature of patients

• Collecting blood, stool, urine, and other samples from patients

• Fitting patients for crutches and casts

• Handing doctors and nurses medical supplies during procedures

• Transporting patients

• Dressing wounds

• Beginning IV lines

• Communicating with patients and their families

• Taking a patient’s medical history and information

• Assisting patients during hospital discharge

• EKG and Cardiac Monitoring

09/2012 to 1/2016 Customer Service Representative

Pet Supplies Plus/Westgate Resort/England Food Groups – Knoxville, TN PERFORMANCE PROFILE:

Highly experienced customer service representative with extensive comprehension of leading service teams to provide excellence in customer services. Demonstrated expertise in providing training and oversight, aiming to ensure customer satisfaction and return business. Manages metric, performance criteria, and policies and procedures to improve service provision.

PROFESSIONAL SKILLS

• Team Oversight • Motivation and Mentoring • Performance Monitoring

• Revenue Growth • Work Schedules Preparation • Complaint Handling

• Sales Forecasting • Team Assessment • Return Business Assurance

• Trends Identification • Regulatory Compliance • Resources Development 04/2006 to 09/2012 Construction Superintendent

Sunshine Land II, LLC – Port Clinton, OH

Performance Summary: Dynamic, forward-thinking and highly-motivated construction manager with 6+ years' solid track record of handling residential construction projects. Able to effectively manage core details of creative construction projects by employing exceptional inspiration and ingenuity. Hands-on experience in:

• Determining project specifications and creating construction plans to meet requirements

• Liaising with architects, engineers, buyers and surveyors to determine project strategies

• Gathering resources and personnel and meting out work schedules and duties

• Ensuring site safety by religiously adhering to health, safety and environment (HSE) requirements CORE COMPETENCIES

• Site Preparation • Program Development

• Project and Manpower Scheduling • Safety Compliance

• Quality Control Programs • Project Delay Foresight

• Deliverable Scheduling • Agreement Negotiation

• Safety Inspections • Permits Obtainment

• Structure Maintenance • Risk Mitigation

03/1995 to 9/2000 Chief Operations Officer

SCRS, LLC Private Investigation

• Exceptionally observant in all situations.

• Detailed in analysis of each situation and case.

• In depth knowledge of the laws, standards and regulations regarding private investigations.

• Consistent in accurately documenting all information relevant to the case.

• Proficient in required skill sets (e.g., Interrogations, records management, evidence processing, crisis situations)

06/1989 to 08/2007 Firefighter Paramedic

Rural Metro/Streetsboro F.D./Lakeside F.D. – Cleveland/Akron/Streetsboro/Lakeside, Ohio

• Energetic, quick paramedic with a track record of providing medical assistance during emergency situations. Special skills include administering CPR, inhibiting shock, controlling severe bleeding and preventing spinal damage.

• Dependable individual with strong awareness and experience in taking clinical responsibility of patients in accident and emergency situations. Able to provide patient- focused delivery of care, treatment and safe transport of patients.

• Self-motivated and positive individual, capable of employing quick and accurate judgement to gauge patients' conditions and employ relevant medical services. Exceptionally quick-witted with solid knowledge of onsite patient care and transportation.

EDUCATION

2010 Sociology

Bowling Green State University - Bowling Green, OH 2007 Six Sigma Green Belt Certification: Quality Assurance process improvement Analyze and solve quality problems, Six Sigma, lean or other quality improvement projects Villanova University - Villanova, PA

1990 National Registry EMT-P: Emergency Medicine ER Doc Paramedic Program - Sandusky, Ohio

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