Supply Chain Customer Accounts

Cassie Barefield

*S*** Camden St, Warrenville, IL 60555

*************@******.*** 708-***-****

PROFESSIONAL SUMMARY

Customer-focused logistics and account management professional with 10+ years of experience managing end-to-end order fulfillment, inventory oversight, client communications, and supply chain coordination. Proven ability to handle customer accounts with precision-from order entry through delivery-while resolving issues, analyzing KPIs, and supporting digital tools. Recognized for proactive communication, independent problem-solving, and driving continuous improvement across operations. Seeking a customer-facing role to manage key accounts and enhance service performance.

PROFESSIONAL EXPERIENCE

SmartSource Rentals - Logistics Team Lead

Glendale Heights, IL 2021 - Present

• Manage full order lifecycle from entry to delivery, including capacity and delivery constraints.

• Serve as point of contact for customer accounts; resolve conflicts and service-related issues.

• Analyze and confirm orders with sufficient detail to ensure accurate fulfillment and tracking.

• Collaborate with internal teams to align logistics with production and customer expectations.

• Maintain inventory levels, monitor stock programs, and oversee replenishment activities.

• Assist with onboarding of new customer accounts and document operational workflows. Teinnovations - Senior Logistics Coordinator

Naperville, IL 2019 - 2021

• Oversaw customer order management including inventory planning and shipment routing.

• Created and analyzed reports on inventory and cost savings to support operational decisions.

• Used NetSuite TMS to coordinate daily delivery schedules and forecast shipment capacity.

• Communicated with vendors and internal partners to ensure seamless execution of orders.

• Resolved escalated customer issues with professionalism and timely follow-up. Matson - Lead Customer Service Representative

Oakbrook, IL 2016 - 2019

• Oversaw logistics for Whirlpool shipments via rail and over-the-road carriers.

• Tracked over 150 containers daily to ensure on-time delivery and cost compliance.

• Maintained delivery performance tracking using Excel and internal systems.

• Managed customer communication for freight status, billing, and storage inquiries.

• Supported special projects focused on process improvements and workflow enhancements.

Annie's Inc. / General Mills - Logistics Coordinator Romeoville IL 2010 - 2016

• Managed inbound/outbound shipments and ensured accurate pickup/delivery schedules.

• Audited freight bills, bills of lading, and resolved transportation claims.

• Handled discrepancies such as shortages, overages, and damaged goods.

• Partnered with customer service to process load requests and shipping documentation. EDUCATION

College of DuPage - Business Management

Glen Ellyn, IL 2008 - 2010

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