Customer Service Cloud Security

Jeremy Wohlfiel

Waukesha, WI ***** 262-***-**** ******.********@*****.***

Profile:

My dream is to explore and discover this vast ever growing world of technology. I have begun working to develop a deeper understanding across multiple areas of technology and I want to further this knowledge and apply it to help fight against motivated attackers. My personal goal is to seek out a career with purpose, where I can see the meaningful impact of my work and feel a strong sense of pride in my contributions to achieving organizational goals. Certifications:

•CompTIA Security+

•AWS Certified Cloud Practitioner

Skills

• Operating Systems: Linux Operating System, Windows Operating System

• Programming Languages: Python, Linux Kernel

•Cybersecurity: Cybersecurity Principles, Cybersecurity Tools, Vulnerability Analysis, Nmap, Cloud Security, AWS, AWS S3, AWS Lambda, EC2, Computer Networking Fundamentals, Data Analysis

•Troubleshooting: Troubleshooting Hardware, Troubleshooting Networks

• People Skills: Communication Skills, Customer Service, Adaptability Experience:

Steinhafels Nov 2018 - Present

Senior Driver Trainor Waukesha, WI

• Safely and efficiently operated a 30ft Class B commercial vehicle to deliver furniture to residential and commercial locations across Wisconsin.

• Recognized for exceptional performance and promoted to Driver Trainer, responsible for onboarding and mentoring new delivery drivers on safe driving practices, delivery procedures, and customer service standards.

• Consistently ranked within the top 14% of drivers for key performance indicators, including delivery completion rate, on-time delivery percentage, and customer satisfaction survey scores, demonstrating a strong commitment to efficiency and service excellence.

• Provided exceptional customer service during deliveries, addressing customer inquiries professionally and ensuring customer satis- faction with the delivery process.

• Collaborated effectively with dispatch and warehouse personnel to ensure smooth and efficient delivery operations. GameStop Sep 2015 - Mar 2018

Assistant and Store Manager Menomonee Falls, WI

• Directed all aspects of store operations, including sales, customer service, inventory management, loss prevention, and team leadership, consistently exceeding company performance targets.

• Cultivated strong customer relationships by providing knowledgeable and personalized service, resolving issues efficiently, and fostering customer loyalty.

• Proactively stayed informed about the latest video game releases, industry trends, and gaming hardware, enabling the team to provide informed recommendations to customers.

• Managed cash handling procedures accurately and efficiently, ensuring adherence to company financial guidelines and minimizing discrepancies.

Education:

University of Wisconsin Madison May 2024 - Jan 2025 College of Engineering Cybersecurity Program Madison, WI

• Coursework: Microsoft Security System Administration, Computer Networking Fundamentals, Social Engineering and Ethical Hacking

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