Foster Care Front Office

MALIK A. WHITE

**** ********* **** ***# ****, Frisco TX. 75034 · 313-***-****

**************@*****.***

EXPERIENCE

NOVEMBER 21, 2022 – PRESENT 40 HOURS PER WEEK

FRONT OFFICE RECEPTIONIST, TEXAS HEALTH PHYSICIANS GROUP

Texas Health Presbyterian hospital (plano)

Greets patients coming in for appointments

Answers multi-line phone system

Schedules and confirms patient appointments

Verifies insurance benefits, process payments, and co pays

Communicate with Staff on patient concerns and questions regarding care

Send, receive and prepare medical office correspondence

MARCH 22, 2021 – SEPTEMBER 01, 2022 40 HOURS PER WEEK

FRONT OFFICE RECEPTIONIST, TEXAS HEALTH PHYSICIANS GROUP (DENTON)

Greets patients coming in for appointments

Answers multi-line phone system

Schedules and confirms patient appointments

Verifies insurance benefits, process payments, and co pays

Communicate with Staff on patient concerns and questions regarding care

Send, receive and prepare medical office correspondence

OCTOBER 07, 2019 – JANUARY 08, 2021 40 HOURS PER WEEK

HEALTH POLICY COORDINATOR, camelot care centers

Coordinates and manages Foster care public health programs with the state

Acts as recruitment liaison for the West Tennessee Region for the Foster care centers

Manages and analyses data for Camelot Foster Care

Hosts screenings, interviews, and orientations for new Foster care parents

Evaluates, process, and interprets Health Policies, programs, and data on state Foster care Programs data

Notifies state officials of any and all discrepancies and changes in Camelot Foster care programs

Interprets and prepares incoming and outgoing correspondence on state Foster care policies and programs all Personnel records, employment files, and maintain all office equipment.

Help organize and facilitate community outreach projects and events for the Camelot Foster care program

Prepares and creates reports and graphs on Foster care policies and stats

Guides office staff, managers, and Therapist on Health Policies in regards to Foster care policies and procedures employees ; resolves conflicts on out of date policies and discrepancies

Subject matter expert and liaison on policy audits, compliance regulations and procedures

Completes monthly statistical data and reports it to management and the state of Tennessee

Conducts independent research and summarize findings as it pertains to state Foster Care Health Policies

Meets deadlines, prioritize tasks all while working in a team oriented and fast paced environment

AUGUST 14,2017 - OCTOBER 04,2019 40 HOURS PER WEEK

HEALTH ADMINISTRATIVE SPECIALIST, FIELDSPRINGS HEALTHCARE SOUTH

Scheduled patients for rehab appointments, procedures, and Therapy

Received and processed referrals for rehab

Recorded minutes in weekly meetings for rehab staff

Evaluated rehabilitation policies and programs

Trained newly hired employees on front desk duties and office procedures

Entered, updated, and retrieved information from a variety of computer data systems, and provide pertinent data to Doctors, staff, and patients

Maintained privacy and confidentiality on all patient records

Attended and Maintained Doctors and Therapist calendar

Arranged and set up meetings, trainings, and neighborhood community events for rehab clinic

Oversaw administrative audits on records, Healthcare rehab quality procedures, and compliance

responsible for maintaining and analyzing health policies pertaining to Hospital and Clinical rehabilitation

JANUARY 09,2015- AUGUST 11,2017 40 HOURS PER WEEK

SECRETARY & OFFICE COORDINATOR, HICKORY RIDGE MEDICAL CENTER

Answered multi line phone system in physical therapy office

Maintained the scheduling calendar

Prepared inter/outer office correspondence

Coordinated and scheduled patient appointments

Processed patient billing invoice payment requests, and kept record of collections

Transcribed doctor’s reports

Arranged and audited patient charts

Processed and filed confidential patient information

*REFERENCES AVAILABLE UPON REQUEST*

EDUCATION

COMPLETED- NOVEMBER 2020

BACHELOR OF HEALTH SCIENCE - PUBLIC HEALTH

TENNESSEE STATE UNIVERSITY – NASHVILLE TN.

*Transcripts available upon request*

SKILLS

Proficient in software programs including Excel, Word, and Power Point

Detail oriented with excellent organizational skills

Writes Policy Health Policies

Critical thinking and problem-solving skills

5+ years of clinical and hospital experience

Ability to handle and manage multiple projects

ADDITIONAL SKILLS

*ROUNDTABLE LEADSERSHIP TEAM- 2020

*STATE PQI ADUIT TEAM MEMBER- SINCE 2019

*FLUENT IN VISTA, 3M, CERNER, KRONOS, ADP

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