Customer Service Patient Care

Ruben Masas

(He is local to Seffner, FL ***** (**.4 mi) 25 min travel and available to join this assignment immediately) Skills:

• Technical Support (3 years)

• Mac OS

• Computer networking

• Help desk (9 years)

• Typing (9 years)

• iOS (6 years)

• Phlebotomy (10+ years)

• Venipuncture

• Laboratory Experience (10+ years)

• Medical terminology (10+ years)

• Customer service (10+ years)

• Insurance Verification (4 years)

• Windows (8 years)

• Software troubleshooting

• Medical Office Experience (10+ years)

• Patient Care

• Vital Signs

• Serving

Education:

• Technical school in patient care Brewster Technical Center - Tampa, FL

• High school diploma or GED

Certifications and Licenses:

• Certified Phlebotomy Technician

• CPR Certification

Work Experience:

USAA-Tampa, FL Nov 2023 – Present

Member Service Representative

• Assisted members with account transactions, including deposits, withdrawals, and transfers

• Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions

• Maintained accurate member records and updated information as needed

• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner

UHC United Healthcare-Tampa, FL Oct 2021 – Nov 2023 Customer Service Representative

• I assist members with claims, denials, prescriptions, plan benefits, change of address, looking for doctors in network, specialist, and explanation of coverage, etc.,

Summerville Medical Center-Charleston, SC Mar 2019 – Mar 2021 Lab Assistant

• Performed Phlebotomist duties on both in and outpatients for a variety of medical needs.

• Collected blood for all ages through several means, i.e., syringes, finger/thumb sticking, in the forearms and at the foot

(when dealing with infants).

• Prepared and ensured proper labeling of collected blood samples, and transported samples for further analysis/testing. Stocked and inventoried laboratory supplies Northside Hospital-Saint Petersburg, FL Nov 2017 – Dec 2019 Level 2 Lab Assistant

• Responsible for all the blood work for the Phlebotomist preparing gram stains and plating.

• (In Patient and Outpatient) Responsible for blood sample collections Prepared and ensured proper labeling of collected blood samples, and transported samples for further analysis/testing.

• Stocked and inventoried laboratory supplies. All responsibilities for Lab Technician/ Assistant for the 3rd shift. P.R.N. Position.

• Usually average, 4 to 5 days a month (Pick up more as needed) Florida Hospital-Carrollwood, FL Jan 2016 – Jan 2019 Level 2 Lab Assistant

• Working with Pathologists preparing gram stains and plating. Trained at this facility for any Micro Lab Work needed to be completed.

• Performed Phlebotomist duties on both in and outpatients for a variety of medical needs. \Collected blood for all ages through several means, i.e., syringes, finger/thumb sticking, in the forearms and at the foot (when dealing with infants).

• Prepared and ensured proper labeling of collected blood samples, and transported samples for further analysis/testing. Stocked and inventoried laboratory supplies Diagnostic Clinic-Palm Harbor, FL Nov 2014 – Dec 2015 Laboratory Assistant

• Performed Phlebotomist duties for routine health screenings and for medical diagnosis on outpatients of all age groups. Administered required PPDs for schools, colleges, and for pre-employment.

• Verified insurance coverage prior to laboratory work. Maintained laboratory supplies/stock and appropriate inventory levels.

• Processed specimens and documented all related data in the computer system. Florida Hospital-Wesley Chapel, FL Aug 2012 – Feb 2014 Laboratory Assistant

• Performed Phlebotomist duties on both inpatients and outpatients for a variety of medical needs.

• Collected blood for all ages through several means, i.e., syringes, finger/thumb sticking, in the forearms and at the foot

(when dealing with infants).

• Prepared and ensured proper labeling of collected blood samples, and transported samples for further analysis/testing.

• Stocked and inventoried laboratory supplies. Taught in-service venipuncture classes to new hires and current personnel. Performed difficult draws (mental health patients, drug addicts, etc.)

• Patient Care Technician: Performed prescribed patient care as directed by nursing and physician staff.

• Health Unit Coordinator: Coordinated all aspects of in-house health services to patients within the floor.

• Duties included scheduling of required patient procedures, maintaining files in accordance to HIPPA regulations, safety measures implementation.

Assessments:

Customer service — Proficient Jun – 2021

• Identifying and resolving common customer issues

• Full results: Proficient

Contact this candidate