Customer Service Data Entry

HARSIMRAN SINGH

GILL

**************@*****.*** +1-437-***-****

Surrey BC

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record in customer service and logistics. Skilled in relationship building and data entry, I excel in resolving complex issues and enhancing customer satisfaction. Adept at operating heavy machinery and maintaining safety protocols, I consistently contribute to team success and operational efficiency. SKILLS

• Customer service

• Active listening

• Critical thinking

• Data entry

• Relationship building

• Microsoft Excel

• Payment processing

• Order processing

• Team development

• Loading and unloading

• Order picking

• Heavy lifting

• Package handling

• Shipping and receiving

WORK EXPERIENCE

Truck Driver BMS Transport LTD - Surrey, BC 08/2024 - Current

• Operated with safety and skill to avoid accidents and delays. Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.

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• Maintained daily, legible DOT log book and submitted corresponding documents. Inspected trucks for malfunctions and reported vehicles to management for corrective action.

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Customer Service Specialist 7 Eleven - Brampton, ON 01/2024 - 08/2024 Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

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• Managed high call volume while maintaining a courteous and professional demeanor. Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

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Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

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Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

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• Enhanced customer satisfaction by resolving issues promptly and professionally. Material Handler Lululemon Warehouse - Brampton, ON 01/2024 - 03/2024 Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

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Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

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• Used hand-held scanners and physical logs to accurately track item movements. Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

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Prevented product damage by carefully loading and unloading materials using appropriate equipment.

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Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

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12/2022 - 01/2024

Processing and Packaging Operator Crumps Naturals - Brampton, ON

• Transported inventory items to appropriate locations.

• Packed items into appropriate containers for shipment. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

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• Kept storage areas organized, clean, and secure to fully protect company assets. EDUCATION

Alpha College of Business And Technology - Toronto, ON 12/2023 Diploma In Tourism And Hospitality : Tourism And Hospitality Management LANGUAGES

English

Full Professional

Hindi

Native or Bilingual

Punjabi

Native or Bilingual

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