High School Customer Experience

TRACI MARTIN

***************@*****.***

Summary

580-***-**** Ponca City, OK 74601

Friendly with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine

and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to

delivering positive customer experience through genuine hospitality.

Skills

© Waiting tables

© Task delegation

Experience

Country Kitchen Restaurant Ponca City, OK

Waitress Supervisor

06/2014 - Current

Education and Training

Tonkawa High School Tonkawa, OK

High School Diploma

05/2000

© Point of Sale (POS) system operations

© Service prioritization

Calculated charges, issued table checks and collected payments

from customers.

Communicated with hosts, bussers and kitchen staff to prepare

for and serve customers.

Rolled silverware and set up food stations and dining areas to

prepare for next shift or large parties.

Prepared salads, appetizers and garnishes to assist kitchen staff.

Served high volume of tables at once and simultaneously

supervised serving staff.

Trained new wait staff team members in proper procedures and

important standards of establishment.

Maintained knowledge of menu items, ingredients and

preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth

restaurant operations.

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