Data Entry Customer Support

OMINI, GRACE DODEYE

No *, Ekorinim Layout, Calabar, Cross River State, Nigeria.

************@*****.***

+234-****-*** 3544; 081*-***-****

CAREER OBJECTIVE:

Analytical, organized, detail-oriented Customer Support and lead generation Specialist with over 5years experience of providing support to customers and generating leads for businesses. Dedicated in transforming business weaknesses into strength by driving continuous improvements. Proficient in Customer Relationship Management (CRM) software and MS Office Package.

SKILLS AND KNOWLEDGE:

- Excellent oral and verbal communication and Good interpersonal skills

- Active listening skills

- Ability to follow process while exercising judgement and identifying invalid data.

- Ability to write comprehensive reports.

- An analytical mind and inclination for problem solving.

- Attention to details and ability to meet deadlines.

- Proficiency in Microsoft office software, email, and internet

- Knowledge of customer service practises

- Good sales negotiation skills

- Data Entry skills

ACADEMIC QUALIFICATIONS:

BSC (Hons) Educational Technology

University of Calabar, Calabar, Nigeria (2006- 2010) West Africa Examination Council (WAEC)

De-wis college Calabar, Cross River State (1998-2004) OTHER CERTIFICATIONS:

Certificate of Completion (2024)

Master Course in Customer Relationship Management (CRM) 5.0 UDEMY

Certificate of Completion (2024)

Complete Customer Success Management (CSM) Course

UDEMY

Certificate of Completion (2024)

On Demand IT skills Training

DIGITAL WITCH SUPPORT COMMUNITY

Certificate of Completion (2011)

Basic Computer training

PACIFIC COMPUTERS

CAREER HISTORY:

August 2023 – Present– Phoenix Leads PLC, United States (Remote) Position: Sales Cold calling and Cold emailing Specialist Responsibilities:

• Conduct inbound and outbound calls and emails to engage potential clients.

• Qualify real estate leads based on their budgets, location to meeting their demands.

• Maintain records of leads interactions.

• Schedule appointments and follow-up calls with clients.

• Meet and exceed monthly sales targets.

January 2022 – April 2023- Maitland Vacation Club, US (Remote) Position: Lead Management Specialist

Responsibilities:

• Answering customer queries online

• Managing sales schedules and appointments

• Managing emails

• Preparing daily, weekly, and monthly reports and create presentations.

• Help customers find appreciate products that meets their demands.

• Arrange virtual meetings with customers.

January 2017- December 2019- Jumia, Nigeria

Position: Customer Support Representative

Responsibilities:

• Handling customer complaints via calls or mails

• Listen to customer’s concerns, issues, and questions.

• Resolve customer complaints and answer questions as regarding products.

• Maintain a positive attitude and calmly respond to customers’ complaints.

• Recommend possible products to meet the customer’s needs.

• Refer issues and questions to managers if necessary.

• Prepare product and customer reports by gathering data collected during customer interaction. April 2014- September 2016- MINDA Advanced Technologies Limited, Calabar (MINDA) Smart Phones and Tablet PC assembling Factory.

Position: Sales Representative Officer

Responsibilities:

• Sales of Mobile devices and Tablets

• Liase with institutions to utilise our tablets as a productivity tool.

• Get customer feedback for product improvements.

• Identify Unique Selling Point (USP) of our tablet.

• Carryout research on modern innovations to improve product/ service.

• Market research in other to have competitive edge. January 2011- September 2013 – Excellent Standard International School, Calabar Position: Head of School

Responsibilities:

• Develop and implement the school’s strategic plan.

• Set goals and objectives for academic and operational excellence.

• Oversee curriculum development and implementation.

• Manage school finances and budgeting each year.

VOLUNTARY SERVICES:

FADAMA (2012)

This is an agricultural project, which is designed to offer irrigation and other support to farmers in selected states in Nigeria.

ROLE: Enumerator/Data Collection Officer

Nigeria Erosion Watershed Management Project (NEWMAP) (2014 -2018) This is an Erosion Control Project sponsored by World Bank conducted at selected communities in Cross River State, Nigeria

Role: Enumerator/Data Collection Officer

HOBBIES

Interest: Reading, Surfing the internet, Researching and Music Reference: Available on request

Contact this candidate