Customer Service Administrative Support

Maci Bell

Justin, TX ***** 940-***-**** *********@*****.***

Healthcare & Administrative Professional

Professional Summary

Detail-oriented Private Pay Representative with 4+ years of experience in healthcare billing, account management, and customer service. Skilled in resolving complex billing issues, maintaining HIPAA compliance, and supporting patients with clear communication. Proficient in Oracle, Salesforce, and MS Office Suite.

Skills

• Oracle, Salesforce, Paragon, Puresight, MS Office Suite

• Insurance verification, invoicing, payment collections, HIPAA compliance

• Customer service, de-escalation, critical thinking, teamwork, administrative support

Experience

Behavioral Innovations – Addison, TX

Private Pay Representative Apr 2024 – Present

• Manage inbound/outbound billing calls and collect payments.

• Generate invoices for 80+ centers to ensure accuracy.

• Explain insurance benefits to families to increase compliance.

• Maintain HIPAA compliance while managing patient accounts.

• Consistently meet and exceed weekly goals.

Texas Business Center – Denton, TX

Patient Account Representative Jul 2023 – Apr 2024

• Conduct insurance follow-ups to expedite claim payments.

• Verify patient accounts and calculate outstanding balances.

• Dispute claims with insurers to secure proper reimbursement.

• Document activities in MS4 and coordinate with patients.

ASSA ABLOY Global Solutions – Richardson, TX

Sales Support Coordinator Jun 2022 – Jun 2023

• Supported sales managers with order processing and documentation.

• Created quotes and ensured margin approvals.

• Delivered exceptional customer service to clients.

Multiplan – Irving, TX

Sr. Customer Service Specialist Jan 2021 – Jun 2022

• Provided inbound/outbound support for providers and insurers.

• Managed high volumes of health records while maintaining HIPAA compliance.

• Negotiated rates between offices and insurers.

Education

Texas Woman’s University (TWU) – B.S. in Family Studies – Expected Fall 2026

North Central Texas College Corinth – Certificate in Criminal Justice – Completed Jun 2024

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